The Finder Customer Satisfaction Awards ask Australians which brands and products they trust and love the most. For the crypto trading platforms customer satisfaction awards, we surveyed hundreds of Australians to rate their crypto trading platform.
Here are the results.
eToro takes first place overall with a score of 4.11 out of 5. It scored well for ease of use, features and benefits, and customer service.
Loved brand
eToro is also the winner of the most trusted award, scoring 4.44 out of 5, with 91% of surveyed customers saying it was trustworthy and reliable.
Trusted brand
eToro makes it a clean sweep, clinching the award for customer service with a score of 4.10 out of 5 thanks to a high rating for overall customer service.
Quality service| Platform | Overall satisfaction | Trustworthy/reliable |
|---|---|---|
| ★★★★★ 4.11/5 | 91% |
 | ★★★★★ 4.08/5 | 91% |
 | ★★★★★ 4.01/5 | 91% |
 | ★★★★★ 3.9/5 | 80% |
 | ★★★★★ 3.88/5 | 82% |
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved |
|
| Most Trusted |
|
| Legendary Service |
|
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Kylie is Finder's investments expert. She is responsible for selecting the awards criteria we use to determine the winners.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Tom is a publisher and finance writer, specialising in crypto and investing. He first started investing in crypto in 2017.
Check out the categories, learn more and get involved!
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