![Most loved badge](https://www.finder.com.au/finder-au/wp-uploads/2024/09/Most-loved-FCY-wallets_logo_Supplied_500x500.png)
![Image: Supplied Atomic Wallet logo](https://www.finder.com.au/finder-au/wp-uploads/2018/11/AtomicWalletLogo_Supplied_450x250.png)
Atomic Wallet wins our overall award with a score of 4.13 out of 5 and high marks for features and benefits, fees and security.
The Finder Customer Satisfaction Awards ask Australians which brands and products they trust and love the most. For the crypto wallets customer satisfaction awards, we surveyed hundreds of Australians to rate their crypto wallet.
Here are the results.
Atomic Wallet wins our overall award with a score of 4.13 out of 5 and high marks for features and benefits, fees and security.
MetaMask is your most trusted crypto wallet, scoring 4.37 out of 5. 91% of customers surveyed agreed that MetaMask was trustworthy and reliable.
Atomic Wallet takes its second award, this time for its legendary service. It received a score of 4.03 out of 5 because of its strong rating for overall customer service.
Wallet | Overall satisfaction | Trustworthy/reliable |
---|---|---|
★★★★★ 4.13/5 | 83% | |
★★★★★ 4.01/5 | 89% | |
★★★★★ 3.94/5 | 83% | |
★★★★★ 3.93/5 | 83% | |
★★★★★ 3.79/5 | 91% |
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
Award | Weightings |
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Most Loved |
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Most Trusted |
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Legendary Service |
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Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Kylie is Finder's investments expert. She is responsible for selecting the awards criteria we use to determine the winners.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Tom is a publisher and finance writer, specialising in crypto and investing. He first started investing in crypto in 2017.
Check out the best of the best, judged by experts.