Finder's Customer Satisfaction Awards highlight the electricity brands Aussies love and trust most, based on factors like customer service, features and benefits, ease of application, environmental sustainability and value for money.
Our awards are nationally representative as well as broken down by state for NSW, VIC, QLD and SA.
Origin Energy took the top spot in this year's electricity customer satisfaction awards. It got the highest overall score of 4.01 out of 5.
Loved brand
Origin Energy also achieved top scores for customer service against the competition. It received 4.08 out of 5.
Quality service
Red Energy received strong support in New South Wales, scoring a solid 4.18 out of 5 for overall customer satisfaction.
Loved brand
Red Energy was voted the top-value electricity provider in this year's customer satisfaction awards, with a score of 3.97 out of 5.
Value
Red Energy made it 3 out 3, with top marks for being the most trusted electricity brand in NSW, scoring 4.46 out of 5.
Trusted brand
Origin Energy nudged Red Energy in the last awards category in NSW after getting the highest score for customer service - a cool 4.18 out of 5.
Quality service
Tango Energy knocked it out of the park for overall customer satisfaction in VIC, scoring 4.18 out of 5. It did particularly well for customer service and features and benefits.
Loved brand
Tango Energy was voted the top-value electricity brand in this year's customer satisfaction awards, with a score of 3.89 out of 5.
Value
Red Energy was the most trusted brand this year, with a strong score of 4.52 out of 5. 95% of Red Energy customers said it was trustworthy and reliable.
Trusted brand
Tango Energy was given the nod by VIC residents for great customer service, giving it a score of 4.35 out of 5.
Quality service
Red Energy stood out from the competition in QLD as well, getting top scores for overall customer satisfaction with a 4.27 out of 5.
Loved brand
Nectr gave other brands a run for their money after topping this category with a score of 4.12 out of 5.
Value
Nectr was the most trusted brand this year in QLD, with a score of 4.46 out of 5. 91% of Nectr customers said it was trustworthy and reliable.
Trusted brand
Red Energy notched up another win in QLD for its customer service, scoring 4.44 out of 5.
Quality service
Lumo Energy took the top spot in this year's electricity customer satisfaction awards for South Australia. It got the highest overall score of 4.28 out of 5, leading the charts for customer service, ease of application and more!
Loved brand
Lumo Energy was also voted the top-value electricity provider in South Australia, with a score of 4.14 out of 5.
Value
Lumo Energy was the most trusted brand this year in South Australia, with a score of 4.48 out of 5. 91% of Lumo Energy customers said it was trustworthy and reliable.
Trusted brand
Lumo Energy made it 4 out of 4 by getting a final win for customer service, scoring a solid 4.37 out of 5.
Quality service
| Brand | Overall satisfaction | Average Score |
|---|---|---|
 | ★★★★★ 4.01/5 | 89% |
 | ★★★★★ 3.84/5 | 82% |
 | ★★★★★ 3.71/5 | 81% |
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved |
|
| Most Trusted |
|
| Legendary Service |
|
| National winner |
|
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
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