The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of major crypto trading platforms to tell us about their experiences. Now we can reveal what they said.
The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
ING took the top spot in our everyday banking category this year, with 87% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.31 out of 5.
Citi took second place in our everyday banking category this year, with 89% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.26 out of 5.
ME took third place in our everyday banking category this year, with 90% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.22 out of 5.
| Overall satisfaction | Customers who'd recommend | Bank | |
|---|---|---|---|
| ★★★★★ 4.31/5 | 87% | ING | See ING's bank accounts |
| ★★★★★ 4.26/5 | 89% | Citi | See Citi's bank accounts |
| ★★★★★ 4.22/5 | 90% | ME Bank | See ME's bank accounts |
| ★★★★★ 4.18/5 | 88% | Bankwest | See Bankwest's bank accounts |
| ★★★★★ 3.18/5 | 93% | St.George | See St.George's bank accounts |
The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Virgin Money took the top spot in our everyday banking category this year, with 93% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.45 out of 5.
Bendigo took second place in our everyday banking category this year, with 85% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.19 out of 5.
Bank of Queensland took third place in our everyday banking category this year, with 86% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.10 out of 5.
| Overall satisfaction | Customers who'd recommend | Bank | |
|---|---|---|---|
| ★★★★★ 4.45/5 | 93% | Virgin Money | See Virgin Money savings accounts |
| ★★★★★ 4.19/5 | 85% | Bendigo | See Bendigo savings accounts |
| ★★★★★ 4.10/5 | 86% | Bank of Queensland | See Bank of Queensland savings |
| ★★★★★ 4.08/5 | 88% | Citi | See Citi savings accounts |
| ★★★★★ 3.97/5 | 87% | Suncorp | See Suncorp savings accounts |
Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.
Straight-up advice on your biggest financial dilemmas and money confessions - when you're not sure of your next step, our experts are!
Bitcoin has broken the US$74,000 mark for the first time.
This discount is absolutely worth it if you regularly shop at Woolies.
You can earn up to 20,000 Velocity Points – here's how.
With inflation finally hitting the top of the Reserve Bank's target band, a rate cut today would be jumping the gun.
Ahead of "the race that stops the nation", the RBA has left the cash rate unchanged in November.
Does the Reserve Bank try and sneak announce rate rises during the nation's biggest racing event? Here's what we know.
SPONSORED: If you’re looking to buy your first home or investment property, LMI may be able to help.
Billions are gambled annually on sports in Australia, according to new research by Finder.
Homeowners have been pushed to the brink, with many forced to sell their homes if relief doesn't arrive soon.