The Finder Customer Satisfaction Awards rank the best products in almost 200 categories, voted for by the everyday users of those products. We asked customers of Pay on Demand providers to tell us about their experiences. Now we can reveal what they said.
The winners are based on consumer ratings across 6 metrics: features and benefits, customer service, fees, interest rate, and customers' overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Payactiv came in at number 1 in our list. 95% of those surveyed would recommend it to a friend, and it received a total score of 4.49/5.
Our first finalist is Fupay, which received a total score of 4.45. 96% of customers surveyed would recommend it to a friend.
Read our review of Fupay
Coming in as our second finalist is Instapay, with a total score of 4.37 out of 5. It's "would recommend" score is 90%.
| Overall satisfaction | Customers who'd recommend | Platform | Review | |
|---|---|---|---|---|
| ★★★★★ 4.49/5 | 95% |  | PayActiv combines its Pay on Demand product with a financial wellness app, with budgeting features and the ability to connect it to your Uber or Amazon accounts. It received the top score for both the Customer Service and the Fees categories. | Read our review |
| ★★★★★ 4.45/5 | 96% |  | FuPay features an app with a range of financial options, including savings goals, small loans, Buy Now Pay Later, and Pay on Demand functionality. It ranked high across multiple categories and topped the list for "would recommend". | Read our review |
| ★★★★★ 4.37/5 | 89% |  | Instapay is the HR software Employment Hero's Pay on Demand product. It was one of the top contenders in the Features and Benefits category, and would be recommended to a friend by 90% of those surveyed. | Read our review |
| ★★★★★ 4.33/5 | 91% |  | Wagestream opts to allow customers up to 50% of their earnings in advance - as opposed to a flat amount per week. It was among the top entrants in the Features and Benefits, and the Fees categories. | Read our review |
| ★★★★★ 4.29/5 | 89% |  | Commbank's Pay on Demand product, Advance Pay, was a top contender in the Features and Benefits categories. It scored 89% in the "would recommend" category. | Read our review |
Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.
The results of our 2023 customer satisfaction awards for cryptocurrency trading platforms.
Find out how your super fund fared in our latest Customer Satisfaction Survey and Awards.
Discover the best homewares brands in Australia, as rated by real Australians in the Finder Retail Awards for 2023.
We asked hundreds of Australians to rate their favourite cleaning products – here's what came out on top.
We asked hundreds of Australians to rate their favourite consumable brands – here's who came out on top in each category.
Discover the nation's best personal care brands, as rated by real Australians in the Finder Retail Awards for 2023.
Discover the best service and software brands in Australia, as rated by real Australians in the Finder Retail Awards for 2023.
We asked more than 30,000 Australians to rate their favourite brands and retailers – here's who came out on top in the travel category.
We asked 548 aussies to rate their solar panels based on performance, maintenance, features and more. Here’s who came out on top.
We surveyed over 5,000 Australians across NSW, VIC, SA, QLD and WA to find out which energy providers they valued the most for customer service, features, overall satisfaction and more.