Finder Pay Advance Customer Satisfaction Awards 2024

Which pay advance providers do customers love the most? We surveyed hundreds of Australian pay advance customers to find out. Here's what they said.

Most Loved

CommBank took the top spot in this year's pay advance customer satisfaction award. CommBank got the highest overall score of 4.41 out of 5. Commbank scored highly in every category. Customers rated it particularly highly for customer service, ease of application and features and benefits.

Loved brand

Beforepay

MyPayNow

Most Trusted

CommBank was the most trusted pay advance provider this year, with a score of 4.52 out of 5. 91% of customers rated Commbank trustworthy and reliable as a pay advance provider.

Trusted brand

Wagepay

Wagetap

Legendary Service

CommBank won the Customer Service Award with a score of 4.40 out of 5. It was a clean sweep for Commbank in every award category.

Quality service

Beforepay

MyPayNow

Best pay advance providers for customer satisfaction in 2024

Bank	Overall satisfaction	Trustworthy/reliable
	★★★★★ 4.41/5	91%
	★★★★★ 4.26/5	86%
	★★★★★ 4.26/5	86%
	★★★★★ 4.19/5	89%
	★★★★★ 4.11/5	91%

How we picked our Pay Advance Customer Satisfaction Awards

Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.

• Customers were asked to review a range of products they purchased or used recently.
• The recency period varied from within the last year to within 5 years, depending on the category.
• For each brand within a product group, a minimum sample size was established, with the sample sizing varying by product category. Brands that received fewer than 25 to 30 responses did not qualify for consideration for a Finder Customer Satisfaction Award. There was also a maximum limit of 35 responses per brand in each product category, with some exceeding this slightly.

• We used the following metrics to assess brands, and asked customers:
  • if they thought the brand was trustworthy/reliable. This result was scored out of 5 as a percentage. For example, if 80% of customers said they thought a brand was trustworthy/reliable, it received a score of 4 out of 5.
  • how they would rate each pay advance provider on a scale between 1 and 5 and in terms of: Customer service, features and benefits, ease of application as well as fees and interest rate.

The final scores were calculated as follows:

• If a brand no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name.
• The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.

Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.

Meet our experts

Richard Whitten, Editor for money

Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 6 years.

Piyush Pillai, Insights analyst

Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.

Fascinated by our Finder Awards?

Check out the categories, learn more and get involved!

• Product Awards
• Customer Satisfaction Awards
• Green Awards
• Innovation Awards

Past award winners

• Winners and finalists in 2023

  Customer Satisfaction

  • Winning brand - ING
  • Finalist brand - Bendigo Bank
  • Finalist brand - ANZ