Which pay advance providers do customers love the most? We surveyed hundreds of Australian pay advance customers to find out. Here's what they said.
CommBank took the top spot in this year's pay advance customer satisfaction award. CommBank got the highest overall score of 4.41 out of 5. Commbank scored highly in every category. Customers rated it particularly highly for customer service, ease of application and features and benefits.
Loved brand
CommBank was the most trusted pay advance provider this year, with a score of 4.52 out of 5. 91% of customers rated Commbank trustworthy and reliable as a pay advance provider.
Trusted brand
CommBank won the Customer Service Award with a score of 4.40 out of 5. It was a clean sweep for Commbank in every award category.
Quality service| Bank | Overall satisfaction | Trustworthy/reliable |
|---|---|---|
| ★★★★★ 4.41/5 | 91% |
 | ★★★★★ 4.26/5 | 86% |
 | ★★★★★ 4.26/5 | 86% |
 | ★★★★★ 4.19/5 | 89% |
 | ★★★★★ 4.11/5 | 91% |
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved |
|
| Most Trusted |
|
| Legendary Service |
|
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 6 years.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
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