Finder Customer Satisfaction Awards Energy 2021/22

We reveal Australia's favourite energy retailers for 2021/22.

Dylan Crismale's headshot

By

Dylan Crismale

Edited by

Hannah Nissen-Ellison

Updated

The Finder Customer Satisfaction Awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases, and use that information to reward the most popular brands.

These are the best brands for energy in the 2021/22 Awards.

Best rated electricity provider (National)

Best rated electricity provider (National): ENGIE (formerly Simply Energy)

ENGIE (then Simply Energy) is the best-rated electricity provider across 5 states performing highly across the board including in value for money, customer service and environmental sustainability.

Finalists
Best rated electricity provider (NSW)

Best rated electricity provider (NSW): ENGIE (formerly Simply Energy)

ENGIE (then Simply Energy) took home the win for best rated electricity provider in NSW, performing especially well in both the customer service and value for money categories.

Finalists
Best rated electricity provider (VIC)

Best rated electricity provider (VIC): Next Business Energy

Next Business Energy won the award for best rated electricity provider in Victoria with a high overall score and performing highly in the ease of sign-up and environmental sustainability categories.

Finalists
Best rated electricity provider (WA)

Best rated electricity provider (WA): ENGIE (formerly Simply Energy)

ENGIE (then Simply Energy) earned the award for best rated energy provider in Western Australia with a high overall score for customer satisfaction and strong performance in the customer service and environmental sustainability areas.

Finalists
Best rated electricity provider (SA)

Best rated electricity provider (SA): Red Energy

Red Energy picked up the award for best rated electricity provider in South Australia due to its high performance across all categories, but especially in ease of sign-up and environmental sustainability.

Finalists
Best rated electricity provider (QLD)

Best rated electricity provider (QLD): People Energy

People Energy finished first to collect best rated electricity provider in Queensland. It notably performed in the area of environmental sustainability.

Finalists
Best rated gas provider (National)

Best rated gas provider (National): ENGIE (formerly Simply Energy)

ENGIE (then Simply Energy) performed strongly across all categories in a majority of states to take the award for best-rated gas provider in Australia.

Finalists
Best rated gas provider (NSW)

Best rated gas provider (NSW): ERM Business Energy

ERM Business Energy takes the prize as the best rated gas provider in NSW with a consistently high performance across all categories.

Finalists
Best rated gas provider (VIC)

Best rated gas provider (VIC): Powershop

Powershop received the award for best rated gas provider in Victoria with consisently high scores across all categories.

Finalists
Best rated gas provider (WA)

Best rated gas provider (WA): AGL

AGL earned the award for best rated gas provider in Western Australia. It performed particularly well in the value for money category.

Finalists
Best rated gas provider (SA)

Best rated gas provider (SA): Red Energy

Red Energy won the award for best rated gas provider in South Australia, performing exceedingly well for ease of sign-up as well as customer service.

Finalists
Best rated gas provider (QLD)

Best rated gas provider (QLD): ENGIE (formerly Simply Energy)

ENGIE's (then Simply Energy) strong performance in the value for money category saw it win the award for best rated gas provider in Queensland.

Finalists
Best rated solar provider

Best rated solar provider: ENGIE (formerly Simply Energy)

It was a tight competition, but ENGIE (then Simply Energy) collected the win for best rated solar provider with a strong showing in all categories.

Finalists

How we chose the winners

The 2021/22 Finder Retail Awards recognise brand sentiment from customer feedback on different retail product categories. Finder worked with data and insights company Dynata to conduct thousands of customer interviews around their product purchasing history and satisfaction with their purchased products.

Disclaimer: Please refer to our methodology for more information on how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every brand in the market was included for judging.

To make sure you get accurate and helpful information, this guide has been edited by Hannah Nissen-Ellison as part of our fact-checking process.
Dylan Crismale's headshot
Written by

Writer

Dylan Crismale was a utilities writer at Finder. Prior to joining Finder he was at Twitter, 2SER, Vertigo Magazine and Central News. See full bio

Dylan's expertise
Dylan has written 41 Finder guides across topics including:
  • Electricity and gas
  • Solar power
  • NBN, home wireless and mobile broadband
  • 4G/5G mobile plans
  • Managing your household bills
  • Saving on travel

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