The Finder Customer Satisfaction Retail Awards recognise brand sentiment from customer feedback on a number of different product categories. Finder worked with leading data, insights and consulting company, Dynata to conduct thousands of customer interviews.
- Consumers were asked to review a range of products they purchased recently.
- The recency period varied between 3 months to 3 years, depending on the product category.
- A minimum sample size was determined for each group, below which a brand did not qualify, ranging from 35 to 45 responses.
- Respondents were asked whether they would recommend each product to a friend. This result was scored out of five as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
- Panellists were then asked how they would rate each product overall, and in terms of value for money, on a scale between 1 and 5.
- Respondents were also asked to rate specific aspects of the product, tailored to each product type. For example, air fryer users were asked to rate cooking performance, ease of operation, cleaning and maintenance, and the range of features and functions while television users were asked to rate image quality, performance, range of features and design, and ease of operation.
- The final score was calculated as an average of all metrics scored.
- If a brand no longer exists in market they are disqualified. However if the brand name changes and the products remain the same the brand is still eligible under the new name.
- The Finder Retail Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.
Meet our experts
Susannah Binsted
Head of International PR, Finder
Susannah Binsted is the international PR manager at Finder. She leads the Finder Retail Awards for 2023.
William Capada
Insights Support Analyst, Finder Awards
William Capada is a data analyst for Finder's Customer Satisfaction Awards. He helps make sense of all the scoring.
Saranga Sudarshan
Insights Analyst, Finder Awards
Saranga is responsible for gathering the data that fuels the Finder Awards. He ensures our winners are based on facts, not biases.
Chris Jager
Senior Editor, Finder Shopping
Chris is a senior editor at Finder covering all things shopping and retail. He has been writing about consumer technology for 17 years.
More guides on Finder
-
How I scored 70% off a flight to Bali with my new phone
One of the quickest ways to earn Qantas Frequent Flyer points is back - here's how I made the most of it.
-
Late train costs traveller an $800 flight – does insurance cover it?
Not in a rush to get to the airport? That cost this Aussie $800 (and it won’t be covered by insurance)
-
November’s best balance transfer credit cards revealed
Here are the 5 best balance transfer card offers this month, based on their Finder Scores.
-
Score $240 in savings with Dodo’s huge NBN plan discounts
Don't wait for the new year to save big on your internet plan.
-
November’s top scoring frequent flyer credit cards
Revealing the month's 5 best Qantas and Velocity Points credit cards, based on the data.
-
My fave Qantas Points iPhone deal is back: Get an easy 20,000 points
This supermarket gift card hack can earn you points while you buy a new phone.
-
Money confessions – My 40k shame
Straight-up advice on your biggest financial dilemmas and money confessions - when you're not sure of your next step, our experts are!
-
Aussies at risk: 2 in 3 forgo travel insurance to save money
A worrying number of holidaymakers are forgoing travel insurance when they jet off, according to new research by Finder.
-
Spenders shame: 11.9 million Aussies feel financial guilt
Millions of Australians are at odds with how they spend their money, according to new research by Finder.
-
Money confessions – My SIL propositioned me
Straight-up advice on your biggest financial dilemmas and money confessions - when you're not sure of your next step, our experts are!
Ask a question