Origin Energy took the top spot in this year's gas customer satisfaction awards. It got the highest overall score of 4 out of 5.
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Finder's Customer Satisfaction Awards highlight the gas brands Aussies love and trust most, based on factors like customer service, features and benefits, ease of application and value for money.
Our awards are nationally representative as well as broken down by state for NSW, VIC, QLD, SA and WA.
Most Loved - National
Loved brand
Legendary Service - National
Origin Energy also achieved top scores for customer service against the competition. It received 4.01 out of 5.
Quality service
Most Loved - NSW
Red Energy received strong support in New South Wales, scoring a solid 4.27 out of 5 for overall customer satisfaction.
Loved brand
Top Value - NSW
ENGIE (formerly Simply Energy) was voted the top-value gas provider in this year's customer satisfaction awards, with a score of 3.97 out of 5.
Value
Most Trusted - NSW
Red Energy got top marks for being the most trusted gas brand in NSW, scoring a solid 4.71 out of 5. 97% of Red Energy customers said it was trustworthy and reliable.
Trusted brand
Legendary Service - NSW
Red Energy was given another nod by NSW residents for great customer service, giving it a score of 4.29 out of 5.
Quality service
Most Loved - VIC
Lumo Energy knocked it out of the park for overall customer satisfaction in VIC, scoring 4.17 out of 5. It did well in each category, getting at least a score of 4 or more.
Loved brand
Top Value - VIC
Lumo Energy was voted the top-value gas brand in this year's customer satisfaction awards for VIC, with a score of 4.04 out of 5.
Value
Most Trusted - VIC
Red Energy was the most trusted brand this year, with a strong score of 4.65 out of 5. 97% of Red Energy customers said it was trustworthy and reliable.
Trusted brand
Legendary Service - VIC
Globird Energy was given the nod by VIC residents for great customer service, giving it a score of 4.19 out of 5.
Quality service
Most Loved - QLD
Red Energy received strong support in New South Wales, scoring a solid 4.04 out of 5 for overall customer satisfaction. It did particularly well in the customer service category.
Loved brand
Top Value - QLD
Red Energy was voted the top-value gas provider, with a score of 3.94 out of 5.
Value
Most Trusted - QLD
Alinta Energy was the most trusted gas brand in QLD this year, with a strong score of 4.4 out of 5. 91% of Alinta Energy customers said it was trustworthy and reliable.
Trusted brand
Legendary Service - QLD
Red Energy was given the nod by QLD residents for great customer service, giving it a score of 4.09 out of 5.
Quality service
Most Loved - SA
AGL Energy stood out from the competition in SA, getting top scores for overall customer satisfaction with a 4.25 out of 5. It scored a 4 or higher across all 4 categories.
Loved brand
Top Value - SA
AGL also gave other brands a run for their money after topping this category with a score of 4.06 out of 5.
Value
Most Trusted - SA
AGL was the most trusted brand this year in SA, with a score of 4.7 out of 5. 97% of AGL customers said it was trustworthy and reliable.
Trusted brand
Legendary Service - SA
AGL notched up a final win in SA for its customer service, scoring 4.21 out of 5.
Quality service
Most Loved - WA
AGL took the top spot in this year's gas customer satisfaction awards for WA. It got the highest overall score of 4.52 out of 5.
Loved brand
Top Value - WA
AGL was also voted the top-value gas provider in WA, with a score of 4.51 out of 5.
Value
Most Trusted - WA
AGL was the most trusted brand this year in WA, with a score of 4.66 out of 5. 94% of AGL customers said it was trustworthy and reliable.
Trusted brand
Legendary Service WA
AGL made it 4 out of 4 by getting a final win for customer service, scoring a solid 4.43 out of 5.
Quality service
Best gas providers for customer satisfaction in 2024 (National)
| Brand | Overall satisfaction | Customers who'd recommend |
|---|---|---|
 | ★★★★★ 4/5 | 88% |
 | ★★★★★ 3.97/5 | 85.8% |
 | ★★★★★ 3.94/5 | 90.2% |
| ★★★★★ 3.84/5 | 85.3% |
How we picked our Gas Customer Satisfaction Awards
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
- Customers were asked to review a range of products they purchased or used recently.
- The recency period varied from within the last year to within 5 years, depending on the category.
- For each brand within a product group, a minimum sample size was established, with the sample sizing varying by product category. Brands that received fewer than 25 to 30 responses did not qualify for consideration for a Finder Customer Satisfaction Award. There was also a maximum limit of 35 responses per brand in each product category, with some exceeding this slightly.
- We used the following metrics to assess brands, and asked customers:
- if they thought the brand was trustworthy/reliable. This result was scored out of 5 as a percentage. For example, if 80% of customers said they thought a brand was trustworthy/reliable, it received a score of 4 out of 5.
- how they would rate each gas provider overall on a scale between 1 and 5 and in terms of: Customer service, features and benefits, ease of application, environmental sustainability and value for money.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved |
|
| Most Trusted |
|
| Legendary Service |
|
| National winner |
|
Meet our experts
Mariam Gabaji, Editor, utilities
Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.
Piyush Pillai, Insights analyst
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Fascinated by our Finder Awards?
Check out the categories, learn more and get involved!
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