Health Partners Insurance placed first place overall, scoring 4.46/5. 100% of the people surveyed said that Health Partners is a trustworthy brand. It rated well for ease of application and customer service.
Loved brand
Australian Unity ranked in second place, gaining an overall score of 4.36/5. 100% of people surveyed said that Australian Unity is reliable. It scored highly across all criterias.
HCF health insurance ranked in third place, gaining an overall score of 4.35/5. 97% of customers surveyed said that they trust HCF health insurance. No one scored higher than HCF when it came to value for money.
HCF Health Insurance came in first place for value for money, scoring 4.16/5. On average 97% of Australians surveyed said HCF is a trustworthy brand.
Value
Australian Unity health insurance placed second for value for money. It gained an overall score of 4.09/5.
Health Partners is the third for value for money in our 2024 poll. It had an overall score of 4.04/5.
Health Partners Health Insurance came in first place overall for most trusted brand, scoring 4.87/5. On average 100% of Australians surveyed said Health Partners is a trustworthy brand.
Trusted brand
Australian Unity health insurance placed second for most trusted brand. It gained an overall score of 4.84/5.
HCF is third for most trusted brand in our 2024 poll. It had an overall score of 4.7/5.
Health Partners Health Insurance came in first place overall for customer service, scoring 4.57/5.
Quality service
Australian Unity health insurance placed second overall for customer service. It gained an overall score of 4.32/5.
HCF is the third most overall for customer service in our 2024 poll. It had an overall score of 4.24/5.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved | |
| Most Trusted | |
| Top Value | |
| Legendary Service |
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Peta is passionate about demystifying complex insurance products to help users make well educated decisions with confidence. She is part of Finder's insurance awards team and works alongside editorial and insights experts to bring users the best insurance products every year.
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