The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked home insurance customers to tell us about their experiences. Now we can reveal what they said.
Budget Direct Home Insurance came in first place overall for customer satisfaction, scoring 4.25/5. It scored highly in all surveyed states for customer service, features and benefits, ease of application and value for money.
Budget Direct Home Insurance had high scores across the states for customer service.
NRMA Home Insurance came in first place in NSW. It scored 4.45/5 overall, 4.3/5 for value for money and 4.4/5 for customer service. 97% of Australians surveyed said they believe NRMA is a reliable brand.
Loved brand
Youi home insurance came in second place in NSW. It scored 4.42/5 overall, 4.2/5 for value for money and 4.5/5 for customer service. 94% of Australians surveyed said that they trust Youi.
AAMI home insurance came in third place in NSW. It scored 4.36/5 overall, 4.1/5 for value for money and 4.3/5 for customer service. 94% of Australians surveyed said that they trust AAMI.
NRMA Home Insurance came in first place in NSW for value for money, scoring 4.34/5. On average 97% of Australians surveyed in NSW said NRMA is a trustworthy brand.
Value
Youi home insurance placed second in NSW for value for money. It gained an overall score of 4.26/5.
AAMI is the third in NSW for value for money in our 2024 poll. It had an overall score of 4.17/5.
NRMA Home Insurance came in first place overall for most trusted brand, scoring 4.75/5. On average 97% of Australians surveyed in NSW said NRMA is a trustworthy brand.
Trusted brand
Youi home insurance placed second in NSW for most trusted brand. It gained an overall score of 4.63/5.
AAMI is third in NSW for most trusted brand in our 2024 poll. It had an overall score of 4.62/5
Youi Home Insurance came in first place overall for customer service in NSW, scoring 4.48/5.
Quality service
NRMA home insurance placed second for customer service in NSW. It gained an overall score of 4.41/5.
AAMI is third in NSW for customer service in our 2024 poll. It had an overall score of 4.32/5.
Youi Home Insurance came in first place in QLD, scoring 4.42/5. 94% of Australians surveyed said that Youi is a reliable brand. It also scored 4.3/5 for features & benefits and 4.5/5 for both customer service and ease of application.
Loved brand
Suncorp home insurance came in second place in QLD, scoring 4.28/5, marginally behind Youi overall. 94% of people surveyed said that they trust Suncorp. It also scored 4.3/5 for customer service, 4.2/5 for features & benefits and 4.3/5 for ease of application.
Allianz came in third place in QLD. It scored 4.26/5. 94% of people surveyed said said that they trust Allianz.
Youi Home Insurance came in first place in QLD for value for money, scoring 4.18/5. On average 94% of Australians surveyed said Youi is a trustworthy brand.
Value
Allianz home insurance placed second in QLD for value for money. It gained an overall score of 4.14/5.
Suncorp is the third in QLD for value for money in our 2024 poll. It had an overall score of 4/5.
AAMI Home Insurance came in first place overall for most trusted brand, scoring 4.69/5. On average 97% of Australians surveyed said AAMI is a trustworthy brand.
Trusted brand
Youi home insurance placed second in QLD for most trusted brand. It gained an overall score of 4.63/5.
Suncorp is third in QLD for most trusted brand in our 2024 poll. It had an overall score of 4.6/5.
Youi Home Insurance came in first place overall for customer service in QLD, scoring 4.48/5.
Quality service
Suncorp home insurance placed second for customer service in QLD. It gained an overall score of 4.3/5.
NRMA is third in QLD for customer service in our 2024 poll. It had an overall score of 4.28/5.
RAA Home Insurance came in first place in SA, scoring 4.55/5. 97% surveyed with RAA said that the SA-based insurer is a reliable brand.
Loved brand
Budget Direct was the second most popular insurer surveyed in SA, scoring 4.33/5. 97% of customers said that Budget Direct is trustworthy.
AAMI home insurance ranked in third place in SA, gaining an overall score of 4.27/5. 91% of customers said that Budget Direct is trustworthy.
RAA Home Insurance came in first place in SA for value for money, scoring 4.29/5. 97% of Australians surveyed said RAA is a trustworthy brand.
Value
Budget Direct home insurance placed second in SA for value for money. It gained an overall score of 4.16/5.
AAMI is the third in SA for value for money in our 2024 poll. It had an overall score of 3.99/5.
RAA Home Insurance came in first place overall for most trusted brand, scoring 4.78/5. 97% of Australians surveyed said RAA is a trustworthy brand.
Trusted brand
Budget Direct home insurance placed second in SA for most trusted brand. It gained an overall score of 4.72/5.
Allianz is third in SA for most trusted brand in our 2024 poll. It had an overall score of 4.49/5.
RAA Home Insurance came in first place overall for customer service in SA, scoring 4.66/5.
Quality service
AAMI home insurance placed second for customer service in SA. It gained an overall score of 4.37/5.
CGU is third in SA for customer service in our 2024 poll. It had an overall score of 4.27/5.
AAMI Home Insurance AAMI is Finder's customer satisfaction winner in Victoria. It scored 4.43/5 overall and 97% of people surveyed said that AAMI is trustworthy.
Loved brand
CommBank is also popular in Victoria. It came in second place, scoring 4.39/5. 97% of people surveyed said that they trust this insurer.
Youi home insurance came in third spot. It got an overall score of 4.39/5. 89% of people surveyed said they would recommend the insurer to a friend.
CommBank Home Insurance came in first place in Vic for value for money, scoring 4.25/5. 97% of Australians surveyed said CommBank is a trustworthy brand.
Value
Youi home insurance placed second in VIC for value for money. It gained an overall score of 4.17/5.
Budget Direct is the third in VIC for value for money in our 2024 poll. It had an overall score of 4.05/5.
AAMI Home Insurance came in first place overall for most trusted brand, scoring 4.75/5. On average 97% of Australians surveyed said AAMI is a trustworthy brand.
Trusted brand
CommBank home insurance placed second in VIC for most trusted brand. It gained an overall score of 4.74/5.
Budget Direct is third in VIC for most trusted brand in our 2024 poll. It had an overall score of 4.58/5.
Youi Home Insurance came in first place overall for customer service in VIC, scoring 4.55/5.
Quality service
AAMI home insurance placed second for customer service in VIC. It gained an overall score of 4.41/5.
CommBank is third in VIC for customer service in our 2024 poll. It had an overall score of 4.32/5.
Allianz Home Insurance is the winner in Western Australia. It scored 4.44/5 overall. 94% of people surveyed said they trust Allianz.
Loved brand
RAC home insurance came in second place in Western Australia, scoring 4.34/5. 94% of people surveyed said RAC is reliable.
CommBank came in third place in Western Australia, scoring 4.25/5. 91% of people surveyed said they trust this provider.
Allianz Home Insurance came in first place in WA for value for money, scoring 4.26/5. 94% of Australians surveyed said Allianz is a trustworthy brand.
Value
RAC home insurance placed second in WA for value for money. It gained an overall score of 4.16/5.
Budget Direct is the third in WA for value for money in our 2024 poll. It had an overall score of 4.12/5.
Allianz Home Insurance came in first place overall for most trusted brand, scoring 4.64/5. On average 94% of Australians surveyed in WA said Allianz is a trustworthy brand.
Trusted brand
RAC home insurance placed second in WA for most trusted brand. It gained an overall score of 4.61/5.
CommBank is third in WA for most trusted brand in our 2024 poll. It had an overall score of 4.48/5.
Allianz Home Insurance came in first place overall for customer service in WA, scoring 4.41/5.
Quality service
RAC home insurance placed second for customer service in WA. It gained an overall score of 4.39/5.
CommBank is third in WA for customer service in our 2024 poll. It had an overall score of 4.36/5.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved |
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| Most Trusted |
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| Top Value |
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| Legendary Service |
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| National winner |
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Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Peta is passionate about demystifying complex insurance products to help users make well educated decisions with confidence. She is part of Finder's insurance awards team and works alongside editorial and insights experts to bring users the best insurance products every year.
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