For Finder's 2024 International Money Transfer Customer Satisfaction Awards we surveyed hundreds of Australians to rate brands based on: Customer service, features and benefits, fees, speed of transfer, and trustworthiness and reliability.
Here are the winners.
Wise took the top spot in this year's international money transfer customer satisfaction awards. Wise got the highest overall score of 4.64 out of 5. Wise scored really highly, being the most trusted brand and finishing second in the customer service category, scoring so highly it was the overall winner in the money transfer awards.
Loved brand
Wise was the most trusted brand this year, with a score of 4.91 out of 5. 100% of Wise customers said the brand is trustworthy and reliable.
Trusted brand
PayPal PayPal won the Customer Service Award with a score of 4.61 out of 5. This is a strong showing for PayPal, which also came in second for the overall customer satisfaction award.
Quality service| Brand | Overall satisfaction | Trustworthy/reliable |
|---|---|---|
| ★★★★★ 4.64/5 | 100% |
| ★★★★★ 4.63/5 | 97% |
 | ★★★★★ 4.49/5 | 97% |
 | ★★★★★ 4.44/5 | 94% |
 | ★★★★★ 4.37/5 | 97% |
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved |
|
| Most Trusted |
|
| Legendary Service |
|
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 6 years.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Check out the best of the best, judged by experts.
All the Finder Awards
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Finder Broadband Customer Satisfaction Awards 2024.
Finder Mobile Customer Satisfaction Awards 2024.
Finder Electricity Customer Satisfaction Awards 2024.
Finder Solar Energy Customer Satisfaction Awards 2024.
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