Finder Micro-investing app Customer Satisfaction Awards 2024

We asked hundreds Australians how satisfied they were with their micro-investing-app. Here's what they told us.

Thomas Stelzer's headshot

By

Thomas Stelzer

Updated

Most loved

Most loved badge
Sharesies logo

Sharesies is our customer's Most loved micro-investing app, beating out the competition with an impressive overall score of 4.12 out of 5, thanks in part to its high ratings for user experience, features and benefits.

Loved brand

CommSec Pocket logo

CommSec Pocket

Pearler logo

Pearler

Most trusted

Most trusted badge
CommSec Pocket logo

CommSec Pocket is named the most trusted micro-investing app, with a score of 4.66 out of 5. 97% of customers said they believed CommSec was trustworthy and reliable.

Trusted brand

Sharesies logo

Sharesies

Raiz logo

Raiz

Legendary service

Legendary service badge
Pearler logo

Pearler takes the cake for service, scoring 4.09 out of 5 due to its high ratings for customer service and user experience.

Quality service

Sharesies logo

Sharesies

CommSec Pocket logo

CommSec Pocket

Best Micro-investing apps for customer satisfaction in 2024

AppOverall satisfactionTrustworthy/reliable
Up★★★★★ 4.12/594%
Up★★★★★ 4.08/597%
Up★★★★★ 4.05/580%
Up★★★★★ 3.97/586%
Up★★★★★ 3.51/583%

How we picked our Micro-investing app Customer Satisfaction Awards

Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.

  • Customers were asked to review a range of products they purchased or used recently.
  • The recency period varied from within the last year to within 5 years, depending on the category.
  • For each brand within a product group, a minimum sample size was established, with the sample sizing varying by product category. Brands that received fewer than 25 to 30 responses did not qualify for consideration for a Finder Customer Satisfaction Award. There was also a maximum limit of 35 responses per brand in each product category, with some exceeding this slightly.
  • We used the following metrics to assess brands, and asked customers:
    • if they thought the brand was trustworthy/reliable. This result was scored out of 5 as a percentage. For example, if 80% of customers said they thought a brand was trustworthy/reliable, it received a score of 4 out of 5.
    • how they would rate each micro-investing app overall on a scale between 1 and 5 and in terms of: Customer service, features and benefits, fees, fund performance, as well as user experience.

The final scores were calculated as follows:

AwardWeightings
Most Loved
  • The average of all metrics scored
Most Trusted
  • Whether or not the brand is trustworthy/reliable: 80%
  • All other pillars: 20%
Legendary Service
  • "Customer Service": 80%
  • All other pillars: 20%
  • If a brand no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name.
  • The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.

Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.

Meet our experts

Kylie Purcell

Kylie Purcell, Senior Editor, Investments

Kylie is Finder's investments expert. She is responsible for selecting the awards criteria we use to determine the winners.

Piyush Pillai

Piyush Pillai, Insights analyst

Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.

Thomas Stelzer

Thomas Stelzer, Investing editor

Tom is a publisher and finance writer, specialising in crypto and investing. He first started investing in crypto in 2017.

Thomas Stelzer's headshot
Written by

Publisher

Tom Stelzer is a publisher and writer for Finder, covering investing and cryptocurrency. He previously worked for Finder as a writer in Australia and the UK, covering things like personal finance, loans, investing, insurance as well as small business and business loans. He has a Master of Media Arts and Production and Bachelor of Communications in Journalism from the University of Technology Sydney. See full bio

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