Finder's Customer Satisfaction Awards highlight the mobile providers Aussies love and trust most, based on factors like customer service, features and benefits, speed, service reliability, and value for money.
amaysim took the top spot in this year's mobile customer satisfaction awards. It got the highest overall score of 4.58 out of 5, leading the charts for customer service, reliability and more!
Loved brand
amaysim was voted the top-value mobile provider in this year's customer satisfaction awards, with a score of 4.67 out of 5.
Value
amaysim was the most trusted brand this year, with a score of 4.90 out of 5. 100% of amaysim customers said it was trustworthy and reliable.
Trusted brand
amaysim also won the Customer Service Award with a score of 4.37 out of 5. This rounds up a clean sweep for amaysim in this year's awards.
Quality service| Brand | Overall satisfaction | Customers who'd recommend |
|---|---|---|
| ★★★★★ 4.58/5 | 100% |
| ★★★★★ 4.35/5 | 100% |
| ★★★★★ 4.33/5 | 100% |
| ★★★★★ 4.2/5 | 86% |
 | ★★★★★ 4.03/5 | 86% |
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved |
|
| Most Trusted |
|
| Legendary Service |
|
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
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