We asked hundreds of Australians to rate their personal loan lenders on factors like customer service, features and benefits, ease of application, fees and interest rate, and trustworthiness. Here are the results.
ING took the top spot in this year's personal loan customer satisfaction award. ING took out a clean sweep this year in all categories, with an overall score of 4.52 out of 5.
Loved brand
ING was the most trusted brand this year, with a score of 4.73 out of 5. 96% of customers consider ING to be a trustworthy lender.
Trusted brand
ING also won the Customer Service Award with a score of 4.51 out of 5. ING's strong customer service score helped push it ahead of the competition.
Quality service| Bank | Overall satisfaction | Trustworthy/reliable |
|---|---|---|
| ★★★★★ 4.52/5 | 96% |
 | ★★★★★ 4.31/5 | 91% |
 | ★★★★★ 4.18/5 | 94% |
 | ★★★★★ 4.07/5 | 85% |
 | ★★★★★ 3.9/5 | 88% |
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved | |
| Most Trusted | |
| Legendary Service |
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 6 years.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Check out the categories, learn more and get involved!
Fascinated by our Finder Awards?
Finder Gas Customer Satisfaction Awards 2024.
Finder Broadband Customer Satisfaction Awards 2024.
Finder Mobile Customer Satisfaction Awards 2024.
Finder Electricity Customer Satisfaction Awards 2024.
Finder Solar Energy Customer Satisfaction Awards 2024.
We asked Australians how satisfied they were with their Robo advisor. Here's what they told us.
We asked hundreds Australians how satisfied they were with their share trading platforms. Here's what they told us.
We asked hundreds Australians how satisfied they were with their micro-investing-app. Here's what they told us.
We asked hundreds Australians how satisfied they were with their crypto wallets. Here's what they told us.
We asked hundreds Australians how satisfied they were with their crypto trading platforms. Here's what they told us.
