The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked pet insurance customers to tell us about their experiences. Now we can reveal what they said.
RSPCA Pet Insurance came in first place overall, scoring 4.39/5. Of the people surveyed, 97% said RSPCA is trustworthy and reliable. It also scored particularly highly for customer service and ease of application.
Loved brand
Bow Wow Meow ranked in second place, gaining an overall score of 4.34/5. 94% of people surveyed said they believe Bow Wow Meow is trustworthy and reliable. It scored particularly high for its customer service.
Bupa ranked in third place, gaining an overall score of 4.27/5. 97% of people surveyed said they think Bupa is trustworthy and reliable.
Bupa Pet Insurance came in first place for value for money, scoring 4.14/5. It also scored particularly well for features and benefits.
Value
RSPCA Pet Insurance came in second place in the value for money category, scoring 4.10/5. It also scored particularly well for features and benefits.
Petbarn Pet Insurance came in third place for value for money, scoring 4.06/5.
RSPCA Pet Insurance came in first place for the most trusted category, scoring 4.74/5. Of the people surveyed, 97% said they believe RSPCA is trustworthy and reliable.
Trusted brand
Bupa Pet Insurance came in second place for most trusted, scoring 4.71/5. Of the people surveyed, 97% said they believe Bupa is trustworthy and reliable.
Bow Wow Meow Pet Insurance came in third place, scoring 4.61/5. Of the people surveyed, 94% said they believe Bow Wow Meow is trustworthy and reliable.
RSPCA Pet Insurance came in first place for legendary service, scoring 4.40/5. It scored highly across all areas including ease of appliction and features and benefits.
Quality service
Bow Wow Meow Pet Insurance came in second place, scoring 4.39/5. It scored particularly well for ease of application as well as customer service.
Petbarn Pet Insurance came in third place, scoring 4.29/5.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved | |
| Most Trusted | |
| Top Value | |
| Legendary Service |
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Peta is passionate about demystifying complex insurance products to help users make well educated decisions with confidence. She is part of Finder's insurance awards team and works alongside editorial and insights experts to bring users the best insurance products every year.
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