The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked roadside assistance customers to tell us about their experiences. Now we can reveal what they said.
NRMA Roadside Assistance came in first place overall, scoring 4.60/5. It ranked particularly highly for its customer service and ease of application. Of the people surveyed, 94% of people said they believe NRMA roadside assistance is trustworthy and reliable.
Loved brand
24/7 Roadside Assistance ranked in second place, gaining an overall score of 4.41/5. It scored particularly well for customer service and trustworthiness with 97% of those surveyed saying they believe it is trustworthy and reliable.
Allianz Roadside Assistance ranked in third place, gaining a score of 4.23/5. In particular, customers highly rate the customer service.
NRMA Roadside Assistance ranked in first place for the value category, scoring 4.53/5. It ranked particularly well for features and benefits, ease of application and value for money.
Value
24/7 Roadside Assistance ranked in third place, gaining a score of 4.25/5.
Allianz Roadside Assistance ranked in third place, gaining a score of 3.98/5.
24/7 Roadside Assistance Insurance ranked in first place for the most trusted roadside assistance brand. Of the people surveyed, 97% said they feel it is trustworthy and reliable. It also scored well for customer service.
Trusted brand
Allianz ranked in second place for the most trusted brand. Of the people surveyed, 97% said it was trustworthy and reliable.
NRMA ranked third with a score of 4.68/5.
NRMA Roadside Assistance came in first place for legendary service, gaining a score of 4.60/5. This is due to it's highly rated customer service.
Quality service
24/7 Roadside Assistance came in second place, scoring 4.48/5.
Allianz ranked in third place, scoring 4.21/5.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved | |
| Most Trusted | |
| Top Value | |
| Legendary Service |
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Peta is passionate about demystifying complex insurance products to help users make well educated decisions with confidence. She is part of Finder's insurance awards team and works alongside editorial and insights experts to bring users the best insurance products every year.
Check out the categories, learn more and get involved!
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