Finder's Customer Satisfaction Awards highlight the solar energy providers Aussies love and trust most, based on factors like customer service, features and benefits, ease of application and value for money.
Origin Energy took the top spot in this year's solar energy provider customer satisfaction awards. It got the highest overall score of 4.27 out of 5, doing particularly well for customer service, features and benefits, and ease of application.
Loved brand
Origin Energy was also voted the top-value solar energy provider in this year's customer satisfaction awards, with a score of 3.99 out of 5.
Value
Origin Energy got top marks for being the most trusted solar energy provider nationally, scoring a solid 4.48 out of 5.
Trusted brand
Origin Energy made it 4 out of 4 by securing another top spot for customer, scoring 4.29 out of 5.
Quality service| Brand | Overall satisfaction | Customers who'd recommend |
|---|---|---|
 | ★★★★★ 4.3/5 | 91% |
 | ★★★★★ 4.2/5 | 92% |
 | ★★★★★ 4.2/5 | 91% |
 | ★★★★★ 4.1/5 | 89% |
 | ★★★★★ 4.1/5 | 83% |
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved |
|
| Most Trusted |
|
| Legendary Service |
|
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Check out the categories, learn more and get involved!
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