RAC Travel Insurance came out on top among 20 brands with a score of 4.48/5. Out of all brands, RAC was one of the most trusted, with 97% of people surveyed considering the insurer trustworthy and reliable.
Loved brand
Tick Travel Insurance was second place with a score of 4.45/5 overall. Tick scored among the highest for ease of application with a 4.6/5. 94% of customers we surveyed thought the insurer was trustworthy.
Southern Cross came in third place this year. It scored 4.44/5 overall, with 4.6 for ease of application and 4.4 for its range of features and benefits. 97% of Aussies surveyed felt that Southern Cross was a trustworthy brand.
Tick Travel Insurance came in first place for value for money this year. It topped the list with score of 4.49/5.
Value
RAC came in second for value of money. It earned a score of 4.42 from customers.
Fast Cover ranked third for value of money this year, scoring 4.38/5. 94% of customers we talked to viewed the brand as reliable and trustworthy.
RAC Travel Insurance topped the list as the most trusted brand in 2024. It gained a score of 4.76/5, with 97% of customers we surveyed found the insurer to reliable.
Trusted brand
Southern Cross secured second place for the most trusted brand. It earned a score of 4.75/5 from people we surveyed.
InsureandGo came in third this year for the most trusted brand. It received a score of 4.74/5 from people we surveyed. Of the people surveyed, 97% said InsureandGo is a trustworthy brand
RAC Travel Insurance is this year's winner for customer service, scoring 4.49/5 to lead all brands.
Quality service
Tick Travel Insurance came in second place for customer service, with a score of 4.41/5.
Southern Cross came in third place for customer service in 2024. It was awarded a score of 4.33 from customers we polled.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved | |
| Most Trusted | |
| Top Value | |
| Legendary Service |
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Peta is passionate about demystifying complex insurance products to help users make well educated decisions with confidence. She is part of Finder's insurance awards team and works alongside editorial and insights experts to bring users the best insurance products every year.
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