The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of major crypto trading platforms to tell us about their experiences. Now we can reveal what they said.
The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
ING took the top spot in our everyday banking category this year, with 87% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.31 out of 5.
Citi took second place in our everyday banking category this year, with 89% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.26 out of 5.
ME took third place in our everyday banking category this year, with 90% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.22 out of 5.
| Overall satisfaction | Customers who'd recommend | Bank | |
|---|---|---|---|
| ★★★★★ 4.31/5 | 87% | ING | See ING's bank accounts |
| ★★★★★ 4.26/5 | 89% | Citi | See Citi's bank accounts |
| ★★★★★ 4.22/5 | 90% | ME Bank | See ME's bank accounts |
| ★★★★★ 4.18/5 | 88% | Bankwest | See Bankwest's bank accounts |
| ★★★★★ 3.18/5 | 93% | St.George | See St.George's bank accounts |
The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Virgin Money took the top spot in our everyday banking category this year, with 93% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.45 out of 5.
Bendigo took second place in our everyday banking category this year, with 85% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.19 out of 5.
Bank of Queensland took third place in our everyday banking category this year, with 86% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.10 out of 5.
| Overall satisfaction | Customers who'd recommend | Bank | |
|---|---|---|---|
| ★★★★★ 4.45/5 | 93% | Virgin Money | See Virgin Money savings accounts |
| ★★★★★ 4.19/5 | 85% | Bendigo | See Bendigo savings accounts |
| ★★★★★ 4.10/5 | 86% | Bank of Queensland | See Bank of Queensland savings |
| ★★★★★ 4.08/5 | 88% | Citi | See Citi savings accounts |
| ★★★★★ 3.97/5 | 87% | Suncorp | See Suncorp savings accounts |
Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.
You could easily score up to 25,000 bonus Velocity Points right now.
Millions of Australians would prefer their inheritance to be distributed prior to their relative's death, according to new research by Finder.
Stressed mortgage holders are adding years and possibly hundreds of thousands of dollars to their loans to reduce their monthly repayments, according to new research by Finder.
Read Finder's review of the Macquarie Business Savings Account. See if this product is right for you.
International students need $71,641 per year to cover tuition and living expenses. Earn by taking advantage of the work permit that comes with a student visa. Read on for tips to save more.
The ultimate EOFY offers list to save you money.
SPONSORED: Ordinals have carved out their own niche in the crypto market over the last year. So what are they all about?