The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of major banks to tell us about their experiences. Now we can reveal what they said.
The winners are based on consumer ratings across 5 metrics: features and benefits, ease of application, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Bank - Transaction Account Customer Satisfaction winner
ING took the top spot in our Transaction Account category this year, with 92% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.50 out of 5.
Bendigo Bank took second place in our Transaction Account category this year, with 90% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.47 out of 5.
ANZ took third place in our Transaction Account category this year, with 93% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.36 out of 5.
| Bank | Overall satisfaction | Customers who'd recommend | |
|---|---|---|---|
| ★★★★★ 4.50/5 | 92% | ING bank accounts |
 | ★★★★★ 4.47/5 | 90% | Bendigo bank accounts |
| ★★★★★ 4.36/5 | 93% | ANZ bank accounts |
 | ★★★★★ 4.19/5 | 81% | NAB bank accounts |
 | ★★★★★ 4.14/5 | 79% | Westpac bank accounts |
 | ★★★★★ 4.1/5 | 80% | Bankwest savings accounts |
 | ★★★★★ 4.1/5 | 84% | St.George savings accounts |
 | ★★★★★ 4.08/5 | 83% | ME Bank savings accounts |
 | ★★★★★ 4.02/5 | 84% | Bank of Queensland savings accounts |
 | ★★★★★ 4.02/5 | 80% | Commonwealth Bank savings accounts |
The winners are based on consumer ratings across 5 metrics: features and benefits, ease of application, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Savings Bank Customer Satisfaction winnerING took the top spot in our savings banking category this year, with 91% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.58 out of 5.
Bendigo took second place in our savings banking category this year, with 91% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.36 out of 5.
Newcastle Permanent took third place in our savings banking category this year, with 89% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.33 out of 5.
| Bank | Overall satisfaction | Customers who'd recommend | |
|---|---|---|---|
| ★★★★★ 4.58/5 | 91% | ING savings accounts |
| ★★★★★ 4.36/5 | 91% | Bendigo savings accounts |
| ★★★★★ 4.33/5 | 89% | Newcastle Permanent savings accounts |
 | ★★★★★ 4.27/5 | 96% | Bankwest savings accounts |
| ★★★★★ 4.25/5 | 86% | NAB savings accounts |
| ★★★★★ 4.2/5 | 88% | Bank of Queensland savings accounts |
 | ★★★★★ 4.18/5 | 83% | Suncorp savings accounts |
 | ★★★★★ 4.17/5 | 76% | Citibank savings accounts |
 | ★★★★★ 4.12/5 | 84% | Virgin Money savings accounts |
| ★★★★★ 4.07/5 | 78% | Commonwealth Bank savings accounts |
| ★★★★★ 4.03/5 | 90% | ME Bank savings accounts |
 | ★★★★★ 3.98/5 | 74% | St.George savings accounts |
 | ★★★★★ 3.93/5 | 77% | ANZ savings accounts |
| ★★★★★3.85/5 | 78% | Westpac savings accounts |
The Finder Customer Satisfaction Awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.
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