BankSA Home Insurance

What does BankSA Home Insurance cover?

BankSA Home Insurance offers 3 main policy types to suit most Australians: building insurance, contents insurance and combined home and contents insurance. You can also find cover for both landlords and renters.

Some main events covered by BankSA Home Insurance include the following:

BankSA Home Insurance is issued by Allianz Australia Insurance Limited, one of the biggest insurance companies in Australia. It offers customers the choice of their excess amount (from $500 to $10,000) and has a cooling off period of 14 days.

Here's the rundown of a BankSA Home Insurance policy

Here's some information on BankSA Home Insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2022 and June 2023. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how BankSA (Allianz Australia Insurance Limited) did:

• Allianz is categorised by AFCA as a very large general insurer, which means it's normal to see a large number of complaints. Comparatively, it received much less than insurers of similar size like QBE.

• It does, however, have a lower percentage of complaints that were resolved at the first stage of the complaints process.

Frequently asked questions

• How do I make a claim with BankSA?

  The claims process on a BankSA insurance policy is fast and simple. You can make a claim 24 hours a day, 7 days a week over the phone or online via the BankSA website.

  All you have to do is follow a few simple steps:

  • Make sure everyone is safe and dial 000 in an emergency
  • Do everything you can to prevent further loss or damage
  • Call the police to report any theft, burglary or malicious damage
  • Phone BankSA or lodge your claim online and provide full details of what happened

  You will need your policy number, details of the event (e.g. the date the incident occurred, what happened and what was damaged) and photos or other supporting documentation (if possible).

• Does BankSA Home Insurance cover flood?

  Yes, flood cover is included in all policies available from BankSA.

• Does BankSA cover accidental loss or damage?

  Accidental breakage of glass or ceramic items is included as standard in both buildings and contents insurance with BankSA. For other types of accidental damage, you can pay an additional premium for the optional accidental damage cover.

• Are there any cover discounts available?

  Yes, you can save money on the cost of your BankSA home and contents premium by combining your building and contents cover or purchasing your policy online for the first time. BankSA also has a no claim bonus discount where you can save up to 30% based on your claims history in the previous 5 years.

Written by

Cristal Dyer

Writer

Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio