It's good if you're a Bupa health member. You get between 10% and 15% off.
Unlike many home insurers, Bupa also lets you choose the level of cover you want: Ultimate, Comprehensive and Basic.
If you're not a Bupa health member, there's less reasons for you to take out cover. Its policies are issued by Hollard Insurance Company Pty Ltd, a popular underwriter in Australia.
What does Bupa home insurance cover?
Bupa offers the standard policy types: a combined home and contents insurance, contents insurance, and building insurance. After choosing your policy type, you can choose the level of cover your want – Ultimate, Comprehensive and Basic. On top of that, if you're a Bupa health member, you can save up to 15% on your policy.
Some main events covered by Bupa home insurance include:
Bupa home insurance is backed by Hollard Insurance Company Pty Ltd. It comes with a 14-day cooling off period which is standard among most insurers. This allows you to cancel your policy and receive a refund so long as you haven't made any claims.
Here's the rundown of a Bupa home insurance policy
These are some of the standard features that you can claim on with the Bupa Ultimate home insurance policy if an insured event causes damage or loss. Keep in mind that this is its top policy. Not all benefits are included in the Comprehensive or Basic covers.
Key and lock replacement
Accidental damage
Burning out of an electric motor
Alternative accomodation
Modifications to your buildings
Contents in transit
Debris removal and demolishing
Document damage
Funeral expenses
Legal Liability
Guests' or visitors' belongings
Exclusions
Your Bupa home insurance claim will not be paid if a claim is made due to:
Settling, shrinkage or earth movement
Damages caused by erosion, rust, depreciation or wear and tear
Damages caused by rats, mice or insects
Damages caused by structural defects or faulty workmanship or design
Malicious damage, vandalism, theft or a deliberate or intentional act by a tenant (except if you have Landlords Insurance)
Mechanical or electrical breakdown (except electric motor burnout)
Water entering your building through an opening made for building, renovation or repair work
Damages caused by roots from trees or plants
Liability arising due to an injury to any member of your family or anyone who normally lives with you
Liability arising from any alterations, renovations or additions to your buildings that cost more than $50,000
Lawful destruction or confiscation of your property
Damages caused by mildew, atmospheric or climatic conditions
Deliberate or intentional act by you, or anyone acting for you
Damages caused by storm surge
Make sure you read Bupa's PDS for a full list of exclusions. Our general exclusions page also outlines more information about what home insurance doesn't usually cover.
Here's some information on Bupa home insurance complaints
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Bupa has recently changed underwriters to the Hollard Insurance Company Pty Ltd. Most recent data compares complaints while still being underwritten by Insurance Australia Limited.
Here's an overview of how Bupa (Insurance Australia Limited) did:
Insurance Australia Limited is considered a very large insurer so it's normal to see a high volume of complaints. It did, however, excel in how many complaints were resolved directly with the customer (40.14%).
At 974 complaints for the financial year, Insurance Australia Limited received almost double that of QBE.
Frequently asked questions
If you need to make a claim on your Bupa home insurance policy, you can phone the insurer's national claims service 24/7. A dedicated claims specialist will be able to offer immediate advice and assistance as well as guide you through the claims process. You can contact them on +61 2 7201 5060* or 13 24 80 for policies issued before July 1, 2022 or visit their website to know more details about lodging a claim.
You can also follow a few simple steps to ensure that the claims process runs as smoothly as possible:
Gather the contact details of anyone else in the incident.
Forward any letters, notices or court documents about the incident to the insurer within 72 hours of receiving them.
Report any theft, vandalism or malicious act to the police immediately and obtain an incident report number.
Contact the insurer as soon as possible after the incident to make your claim.
Provide any information needed to assess your claim, such as proof of ownership or repair quotes.
Here's the key eligibility criteria for a Bupa home insurance policy:
The type of home you own. It must be a free standing house, townhouse, villa or duplex, semi-detached house or terrace. Registered body corporate buildings and houseboats are not eligible.
How you use the home you own. It must be your primary residence or holiday home. It's not suitable if your home is a business, such as a hotel or bed & breakfast.
The condition of your home. The home needs to meet acceptable dwelling criteria: it must be secure, watertight, structurally sound and well maintained. It's not suitable for homes under initial construction or renovations that cost more than specified in the PDS.
Gary Ross Hunter was an editor at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 6 years and regularly appears as an insurance expert in publications including The Sydney Morning Herald, The Guardian and news.com.au. Gary holds a Kaplan Tier 2 General Advice General Insurance certification which meets the requirements of ASIC Regulatory Guide 146 (RG146). See full bio
Gary Ross's expertise
Gary Ross has written 648 Finder guides across topics including:
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