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How we picked theseEach month, we get crunching on most every home insurance product in Australia to see how they stack up. We rank over 50 products on 16 different features, including price. We end up with a single score out of 10 that helps you compare home insurance a bit faster.
Claims can be submitted online or over the phone 24/7. You'll need to know your policy number and the details of the event; when, where, what and if the incident was reported to the police. From there, CGU will review the claim and get in touch.
In the 2022-2023 financial year, AFCA received a total of 1,408 complaints related to Insurance Australia Limited's (CGU's underwriter) home insurance and home contents insurance. 597 of those were resolved at the registration and referral stage, giving the provider a 42.4% resolution rate.
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