NRMA Home Insurance review

NRMA home insurance is good if you want a large insurer with over 90 years of experience but you won't find many sign-up offers or discounts.

4.1 ★★★★★ (71 reviews) Write a review
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By

Cristal Dyer

Updated

Fact checked

Key takeaways

  • NRMA has been recognised in the 2023 Finder Home Insurance Customer Satisfaction Awards.
  • It has a good range of policy options to choose from.
  • Consider add-ons for your policy for more thorough coverage.
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What does NRMA home insurance cover?

NRMA comes with the following policy options:

  • Home buildings
  • Home contents
  • Home building and contents
  • Landlord insurance
  • Single item insurance

Here are some of the main events an NRMA home insurance policy can cover you for.

It comes with a 21-day cooling-off period, which is standard among most insurers. This lets you cancel within 3 weeks of taking out a policy and you won't be charged, unless you make a claim. You'll also need to pay one of the following excesses, depending on what you're claiming for: basic, earthquake and special.

Finder Awards badge

Congratulations, NRMA!

NRMA received the following awards in the 2024 Customer Satisfaction Awards:

  • 'Home Insurance - NSW' - Most Loved Brand (Winner)
  • 'Home Insurance - NSW' - Top Value Brand (Winner)
  • 'Home Insurance - NSW' - Most Trusted Brand (Winner)
  • 'Home Insurance - NSW & QLD' - Quality Service Brand (Highly Commended)
Full list of 2024 winners

NRMA home insurance features

Standard features
Optional add-ons
Exclusions

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Standard features

If an insured event like a storm, fire or theft occurs, NRMA home insurance can help reimburse you for the following and more:

  • Plants, trees and shrubs
  • Demolishing and removing debris
  • Funeral expenses
  • Keys and locks
  • Locating the cause of damage
  • Meeting building regulations

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Optional add-ons

NRMA has a fairly extensive range of optional add-ons to choose from. These include the following:

  • Accidental damage
  • Burn out of electric motors – fusion
  • Pet lover's pack
  • Valuable contents – inside your home
  • Portable contents

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Exclusions

Like all insurers, there are some events you won't be covered for with NRMA. Your NRMA Home Insurance claim will not be paid in the following situations:

  • It is for rust, corrosion, depreciation or wear and tear
  • It is for erosion, tidal wave or mould
  • It is for subsidence or landslide, unless it's the result of an earthquake
  • It is for atmospheric conditions or extreme temperatures
  • It is caused by vermin or insects
  • It is caused by tree roots or tree lopping or felling
  • It is caused by acts of war or terrorism
  • It relates to the lawful seizure or confiscation of your home or contents

Make sure you read the NRMA home insurance PDS for a full list of exclusions. You can also find out more about what home insurance excludes here.

Our Verdict

  • It comes with a lifetime guarantee on the workmanship of authorised repairs to your home.
  • It's one of the few providers to offer single item cover if you just want to insure items like your phone or laptop.
  • It doesn't do much in the way of discounts or sign-up offers, unlike other insurers such as Budget Direct, St.George and Westpac.

NRMA home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how NRMA (Insurance Australia Limited) did:

  • Insurance Australia Limited had almost 1,000 complaints but did better than other providers such as AAI Limited. It also was able to resolve a larger percentage of its complaints with its customer directly than others.
  • While it received fewer complaints than AAI Limited, it may not be the best for customer service. QBE Insurance (Australia) Limited received almost half.

Bottom line about NRMA home insurance

NRMA home insurance is good if you want a large insurer that's been around for a long time or if you want single item insurance, but there are insurers that offer bigger sign-up discounts elsewhere.

If you're not yet ready to take out a policy, you can compare other home insurance policies side-by-side here.

Frequently asked questions

Compare other products from NRMA

NRMA home insurance reviews

If you've held or currently hold a NRMA home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if NRMA is right for them. Some reviews are from a survey commissioned by Finder.

Your reviews

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All user-submitted reviews must meet our review guidelines. These set out our standards and expectations, including that the review is from by a genuine user of the relevant product or service and that it is honest, authentic and respectful. We explicitly prohibit fake or otherwise misleading reviews and we check all submissions, but we make no guarantee as to the authenticity of any published review or reviewer. Some reviews may be submitted (regardless of sentiment) in exchange for entry into any competition(s) for which we are the promoter.

10 of 71 reviews
★★★★★ Melisa (Lesmurdie wa) 1 year ago

Lost a long term customer

Been with SGIO for well over 10 years. In that time we have only made 1 claim for a roof leak. Which was not fixed properly and we had to pay $12k to have fixed ourselves. Fine, people make mistakes. Last couple months we have had to make 2 claims (let's not count the many times things have happened that were covered that we just paid for and didn't make a claim on). A massive hole appeared in our back yard. The leech drain had broken and sand had poured in. Not covered, claim rejected. Fair enough. Water damage started to appear on the wall. we opened the linen cupboard and found it was severely water damaged. John lyon group came out. Told us a pipe from inside the bathroom wall burst and would be covered. SGIO then told us it wasn't their problem and said it was the facet that caused the water damage and was not covered. We are furious as we know this is not true as stated by the accessors themselves. We now wonder why we are giving SGIO money when the only claim they have approved they didn't fix anyway and it cost us an additional $12k. We complained and told them they would lose a customer. They didn't care and were kind of like "ok see ya, thanks for all the money". We recommend you find a different insurance company.

★★★★★ VM (Sydney) 2 years ago

They will take your money for 20 years then resist paying out on a small claim

I have been/was a customer for 20 years with multiple policies with NRMA. No claims until some damage happened to my house during the March 2022 storms. In short, they have done everything they can to wriggle out of this claim. There is no benefit in being a loyal customer with multiple policies. The claim has been passed from claims person to claims person. None of them read what is on the file and they repeatedly ask for information that is already on the file. The claim is still dragging on as at the date of writing this review. Do yourself a favour - take your insurance business elsewhere.

★★★★★ Kim Steenbergen (Sunshine coast ) 3 years ago

Not there at all when you need them.

I have been with NRMA for 14 years and never made a claim until recently with all the bad rain drenching weather,they will find any excuse to get out of paying a claim and leave you hanging for weeks by saying they will get another section to look at it, with the same result , weeks later again, don't call back when they say they will, absolutely appalling service but happy to keep taking your money every month for nothing, I am cancelling my policy but some advice when looking for an insurance company, bypass NRMA, they won't pay out claims and they draw out the outcome and in the end have a no care attitudes, one star too generous for this insurance company.

★★★★★ Matthew (Brisbane) 4 years ago

Affordable, generous quality cover

The cost of our policy is very competitive and when we compared it to others, the cheaper ones were introductory offers which after the honey moon period would be more expensive. You hear stories about insurers looking for ways to avoid covering damage to peoples homes but I can honestly say NRMA has helped us when I thought they might reject our claims and they listened & acted on our concerns.

★★★★★ Graham (NSW) 4 years ago

NRMA offer quality Home Insurance whereby they attend to claims quickly, have a great replacement policy for property and items damaged or stolen and have excellent customer service.

★★★★★ Nev (NSW) 4 years ago

NRMA Insurance is part of a large company, but still offers personal service

★★★★★ Gary (NSW) 4 years ago

Always been there for me

★★★★★ (NSW) 4 years ago

It's expensive. It's offers you a lot of benefits and is clear with details but when it comes to a claim your entitled to it's hard to get It's time consuming.And people that do the work don't place a high time emphasis on it. Such as they will do it when there ready

★★★★★ (NSW) 4 years ago

I haven't made a claim for over 20 years - but they have always made it easy to claim.

★★★★★ (QLD) 4 years ago

I think it should make things cheaper and more value for money

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Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio

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3 Responses

    AvatarFinder
    SarahFebruary 14, 2024Finder

    Hi Mark and Jean,

    For a quote with NRMA, you can contact them directly on 132 132.

    Or, you can review some other options for home insurance here.

    Best of luck!

    Default Gravatar
    HomeMay 9, 2016

    How do I take out Domestic Workers Compensation Insurance for a one person household with occasional domestic cleaning assistance?

      AvatarFinder
      RichardMay 10, 2016Finder

      Hi Home Owner,

      Thanks for your question. You may contact NRMA Home Insurance directly about the specifics of their cover.

      All the best,
      Richard

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