RACQ Home Insurance

RACQ gives you lots of opportunities to save, but you should still review and compare policies to avoid paying more than you need to.

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Cristal Dyer

Updated

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Key takeaways

  • Flood cover is included as standard with RACQ home insurance
  • RACQ offers 3 different home insurance policies.
  • There's a good list of member benefits and discounts available to save on your premium.
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What does RACQ Home Insurance cover?

RACQ Home Insurance is available for people who live in, or own property in, Queensland and Northern New South Wales.

There are 3 policies available: home insurance which covers the building, contents insurance which covers your belongings, and a combined home and contents insurance policy for those who want complete peace of mind. You can also become an RACQ member and get access to a bunch of discounts and benefits.

Some main events covered by RACQ Home Insurance include the following:

RACQ Home Insurance is issued by RACQ Insurance Limited, one of the largest providers of home insurance in Queensland. Policies come with a cooling-off period of 21 days, which is the industry standard. This means if you decide to cancel within the first 3 weeks of taking out a policy and haven't made a claim, you’ll receive a full refund.

Here’s the rundown of an RACQ Home Insurance policy

Standard features
Optional add-ons
Exclusions

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Standard features

These are some of the standard features that you can claim on with RACQ Home Insurance if an insured event causes loss or damage.
  • Accidental glass breakage
  • Credit card misuse
  • Demolition and removal of debris
  • Food and medicine spoilage
  • Home modifications after a serious injury
  • Costs to re-key, recode or replace locks
  • Replacing trees, shrubs, plants and hedges
  • Temporary accommodation

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Optional add-ons

RACQ Home Insurance has a stack of optional extras that you can add to your policy, but you will need to pay extra for them. Here’s a brief overview of what’s available:
  • Advanced cover
  • Motor burnout
  • Landlords fixtures and fittings
  • Mobile phones
  • Pet cover
  • Small business contents
  • Specified items
  • Items away from home

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Exclusions

Before taking out an RACQ Home Insurance policy, you should be aware that certain events and occurrences are not covered under your policy. Your claim will not be paid for the following:

  • Actions of the sea including erosion and king tides
  • Deliberate acts
  • Pests and parasites
  • Roots and trees
  • Rust and mould
  • Seepage and pollution
  • An act of terrorism or war
  • Wear and tear through normal use

Make sure you read RACQs PDS for a more detailed breakdown of exclusions. You can also head to home insurance general exclusions for more information.

Our Verdict

  • RACQ gives you a heap of chances to save, from loyalty discounts and no claim bonuses to multi-policy discounts and savings for seniors.
  • Flood cover comes standard on its policies and includes cover for storm surge, which is a plus because many other home insurers don’t cover this.
  • RACQ premiums came in at the higher end of home insurance policies on Finder according to our research.

Here’s some information on RACQ Home Insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how RACQ (RACQ Insurance Limited) did:

  • RACQ Insurance Limited is considered a large firm and has an average number of complaints when compared to other insurers of this size.
  • It only resolved 30.65% of complaints directly with customers - the rest were escalated to AFCA.

Here's the bottom line about RACQ

RACQ Home Insurance appears to be a well-rounded policy that has a generous flood cover benefit that many Queenslanders would be hunting for. One thing to look out for is its higher than average premium, although RACQ does give you a slew of opportunities to save with discounts and rewards for policyholders.

Not too sure yet? You can compare other home insurance brands side by side so that you end up with a policy you’re happy with.

Frequently asked questions

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Leave an RACQ Home Insurance review

If you've held, or currently hold, an RACQ Home Insurance policy, we'd love to hear from you. Your reviews help other Australians decide if RACQ is right for them. Some reviews are from a survey commissioned by Finder.

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Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio

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13 Responses

    Default Gravatar
    PamOctober 15, 2016

    I have a house that is worth about 300,000. I am presently paying over $2,000 a year in insurance. Can RACQ do me a better deal. My postcode is 4881.

      AvatarFinder
      RichardOctober 17, 2016Finder

      Hi Pam,

      Thanks for getting in touch. Finder is a comparison service and does not currently have access to this RACQ home insurance. To compare the brands in our panel, please head over to our home insurance home page.

      All the best,
      Richard

    Default Gravatar
    TimJune 24, 2015

    What is covered if my house is tenanted, fully furnished and I have home and contents insurance

      AvatarFinder
      RichardJune 24, 2015Finder

      Hi Tim,

      Thanks for your question. It will depend on your policy. finder.com.au is a comparison service and does not have an affiliation with RACQ. If you would like to find out about the specifics of your policy, your best bet would be to contact RACQ directly.

      I hope this was helpful,
      Richard

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