It's good if you want flexibility. Real home insurance comes with Top or Essentials cover options.
It's underwritten by Hollard, one of the most common insurers in Australia.
It has a cooling off period of 14 days which is less than many other insurers, including Budget Direct and QBE.
We don't currently have this brand on our panel. But don't fret! You can head to Real's website or compare a bunch of other home insurance companies with Finder.
Each month, we get crunching on most every home insurance product in Australia to see how they stack up. We rank over 50 products on 16 different features, including price. We end up with a single score out of 10 that helps you compare home insurance a bit faster.
Real Insurance offers 3 home insurance policies: home and contents insurance, building insurance, and contents insurance. It also offers landlord insurance.
Here are some of the main insured events a Real home insurance policy covers:
All policies require you to pay an excess whenever you make a claim and a cooling off period of 14 days. If you cancel within this timeframe, you'll receive a full refund (so long as you haven't made a claim on your policy).
Here's a breakdown of Real home insurance features
Here are some of the main standard features you'll find included in a Real home insurance policy:
New for old replacement.
Replacement of insured items stolen from inside your home.
Replace items and repair damage caused by a fire or explosion.
Replace items and repair damage caused by earthquake, lightning, storm, flood and rainwater.
Replace items and repair damage caused by the sudden or unexpected escape of liquid, such as from burst pipes.
Replace items and repair damage caused by malicious damage, impact, riots, civil commotion or industrial unrest.
Accidental glass breakage.
Accidental damage to your insured building and/or contents.
Emergency storage of contents.
Optional add-ons
Real Insurance only offers 3 optional add-ons:
Electrical motor burnout
Portable valuables
Rent default and legal expenses (landlord cover only)
Exclusions
There are certain situations where your claim will not be paid by Real; these are referred to as exclusions. Some examples of when your Real home insurance claim will not be paid include:
Bushfire, storm, rainwater or flood damage or loss that occurs within the first 72 hours of cover.
Your home is unoccupied for more than 60 consecutive days, unless you have informed Real of this and it has agreed to provide cover.
Actions of the sea, including tidal waves, tsunamis and high tides.
Gradual deterioration such as wear and tear, rust, rot, mould, mildew, etc.
Inherent defects, structural faults or faulty workmanship or design.
Your failure to maintain your property in good condition.
Claims for damage by insects, birds, wildlife or vermin.
Earth movement not caused by earthquake, including erosion, landslide and subsidence.
You can find the full list of exclusions in Real's product disclosure statement (PDS).
Here is Real Insurance's complaints review
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2022 and June 2023. The data explores different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's an overview of how Real Insurance did (keep in mind that the total number of complaints is not necessarily all for Real; it includes other brands underwritten by The Hollard Insurance Company Pty Ltd):
A large proportion of its complaints were resolved.
It had a large number of complaints compared to other similarly sized insurers.
Bottom line about Real home insurance
Real home insurance comes with the option of Top or Essentials Cover which makes it good for flexibility. However, Real doesn't have the strongest complaints record.
If you want to compare Real home insurance policies side-by-side with other providers, you can head here.
Frequently asked questions
When you make a claim on your Real home insurance policy, the excess is the amount you need to pay for each insured incident. Depending on your policy and your individual circumstances, a number of excesses may apply to your cover. For example, a fixed excess of $100 applies to claims made under the optional cover for electrical motor burnout or portable valuables. In addition, a $500 excess applies to claims of earthquake and flood.
However, for other claims, you are able to select the excess you pay and the level of this excess is reflected in the price of your premium. The higher the excess you select, the lower the premium will be.
Here are the 3 steps to making a claim on a Real home insurance policy:
If an incident occurs that may lead to a claim, make sure to take all reasonable steps to prevent any further loss or damage.
Next, call Real Insurance's claims team on 13 19 48 to report the incident, making sure to provide as much detail as possible about what happened. Of course, if the incident involves theft, vandalism or malicious acts, you'll also have to report it to the police as soon as possible.
If Real Insurance requests any further information or documentation to support your claim, it is your responsibility to provide this in a prompt manner. This may include police incident report numbers, proof of ownership, photographic evidence, court notices and more.
You can call Real Insurance on 13 19 48 for more information about lodging a claim.
If you have a Top home insurance policy, accidental damage cover is included as part of your policy.
A Real home or contents insurance policy is suitable for someone who owns and occupies a home (excluding properties owned under a strata title, community or company title) that:
Isn't under construction or being majorly renovated or altered.
Is kept in good condition and is properly protected from loss or damage.
Complies with relevant statutory and local government requirements.
Is used primarily by you for residential purposes and is unlikely to be unoccupied for more than 60 consecutive days.
Policies are also only suitable if you have estimated the cost of replacement of the building, fixtures and structural improvements. Additionally, you must be comfortable that the policy satisfies your need for affordable cover and is likely to help reduce your net financial loss in the event of a claim.
Top level policies are suitable for people who want higher limits, additional benefits and accidental damage cover.
If you've held, or currently hold, a Real home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Real Insurance is right for them. Some reviews are from a survey commissioned by Finder.
Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio
Motor burnout covers those big appliances in your home in the event that they let you down. This article will show you what it is, why it's important and how much it can cost you.
What you need to know about finding the best home insurance for you. Compare policies and learn what questions to ask when researching insurance policies.
I need home and contents insurance along with Comprehensive car insurance. I want to pay monthly and am on a pension (DSP) looking for the best option with discounts for having more than one policy if possible.
Finder
AngusOctober 18, 2024Finder
Hi Gail, We have comparisons of home insurance and car insurance you can use to see which options suit you. Note that it’s usually a little cheaper to pay annually than monthly, but understandably it’s often easier to budget for the monthly payments. Once you have an idea of which plans suit you, you can then decide if it’s worth asking one brand if they’ll give you a loyalty discount – in our experience, sometimes separate plans can be cheaper than going with a more expensive provider and getting a discount. Hope this helps!
kanchanAugust 2, 2018
I would like a quote on home insurance, landlord insurance and life insurance.
JoelAugust 2, 2018
Hi Kanchan,
Thanks for leaving a question on Finder.
You will have to talk to the insurer and see if they can bundle your insurance. You may get in contact with an insurer who offers regular home insurance, landlord insurance and life insurance.
Please click the links above to compare quotes from different insurers. Before applying, please ensure that you read through the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you. You can also contact the provider if you have specific questions.
Cheers,
Joel
How likely would you be to recommend Finder to a friend or colleague?
0
1
2
3
4
5
6
7
8
9
10
Very UnlikelyExtremely Likely
Required
Thank you for your feedback.
Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.
Important information about this website
Finder makes money from featured partners, but editorial opinions are our own.
Finder is one of Australia's leading comparison websites. We are committed to our readers and stand by our editorial principles.
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
I need home and contents insurance along with Comprehensive car insurance. I want to pay monthly and am on a pension (DSP) looking for the best option with discounts for having more than one policy if possible.
Hi Gail, We have comparisons of home insurance and car insurance you can use to see which options suit you. Note that it’s usually a little cheaper to pay annually than monthly, but understandably it’s often easier to budget for the monthly payments. Once you have an idea of which plans suit you, you can then decide if it’s worth asking one brand if they’ll give you a loyalty discount – in our experience, sometimes separate plans can be cheaper than going with a more expensive provider and getting a discount. Hope this helps!
I would like a quote on home insurance, landlord insurance and life insurance.
Hi Kanchan,
Thanks for leaving a question on Finder.
You will have to talk to the insurer and see if they can bundle your insurance. You may get in contact with an insurer who offers regular home insurance, landlord insurance and life insurance.
Please click the links above to compare quotes from different insurers. Before applying, please ensure that you read through the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you. You can also contact the provider if you have specific questions.
Cheers,
Joel