Virgin home insurance review
If you want a home insurance provider that’s rarely beaten on price, Virgin could be ideal for you.
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Key takeaways
- Virgin is a great option if your looking for value for money and flexibility.
- Sum insured safeguard is a good add-on you can be purchase with your policy.
- You should compare quotes from multiple insurance providers to help find the right fit for your home.
We don't currently have this brand on our panel. But don't fret! You can head to the Huddle website or compare a bunch of other home insurance companies with finder.
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What does Virgin home insurance cover?
Virgin has 3 home insurance policy options to choose from: Home and Contents Insurance, Home Only and Contents Only. It also offers Landlord Insurance.
Here are some of the events a Virgin home insurance policy can cover you for:
You need to pay an excess whenever you make a home insurance claim and every policy comes with a cooling off period of 21 days. This means you can receive a full refund if you decide to cancel your policy within this timeframe.
Here's a breakdown of Virgin home insurance features
Standard features
Here are some of the main features included with a Virgin home insurance policy. For example, if a theft (insured event) occurs at your home, you could submit a claim for replacing your locks (feature).
- Replacement of locks
- Open air contents cover
- Temporary accommodation costs
- Unattached equipment cover
- Uninsured guests' contents cover
- Contents while moving address
- Mortgage discharge costs
- Legal liability cover
Optional add-ons
For an additional fee, you can get the following optional add-ons:
- Accidental damage
- Flood cover
- Sum insured safeguard
- Unspecified personal effects cover
- Motor burnout cover
- Commercial storage
- Tenant default cover (Landlord Cover only)
- Theft by tenant (Landlord Cover only)
Exclusions
Every policy comes with exclusions. Here's what you won't be covered for:
- Floods (unless you get the optional add-on)
- High tides (or any other action of the sea)
- Wear and tear
- Tree lopping
- Loss or damage caused by insects, birds, vermin or rodents
- Underground water seepage or pressure
- Structural faults, design faults or faulty workmanship
- Illegal acts or omissions
Our verdict
- Virgin offers some of the cheapest policies available on Finder, according to our research.
- Virgin came in as a close second for our Top Pick for Flexibility. It has loads of add-ons like sum insured protection, flood cover, accidental damage, motor burnout, specified items and more.
- Some insurers automatically include a sum insured safeguard (protection from underinsurance). You'll need to pay extra if you want it included with Virgin.
Virgin home insurance complaints
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2022 and June 2023. The data explores different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Virgin is underwritten by Auto & General Insurance Company Limited. Here's an overview of how it did:
- Virgin (Auto & General Insurance Company Limited) had significantly less complaints than Honey Insurance.
- Of the 21 complaints it received, 9 were resolved directly with the customer and the other had to be escalated by the AFCA.
Bottom line about Virgin home insurance
Virgin home insurance is one of the most affordable home insurers available and great for flexibility. However, you'll need to pay extra if you want a sum insured safeguard.
To see how Virgin home insurance stacks up against other providers, you can head here.
Frequently asked questions
Compare other products from Virgin Money
- Virgin Money credit cards
- Virgin Money home loans
- Virgin Money savings accounts
- Virgin Money superannuation
- Virgin Money car insurance
- Virgin Money landlord insurance
Leave a Virgin home insurance review
If you've held or currently hold a Virgin home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Virgin is right for them. Some reviews are from a survey commissioned by Finder.
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