Westpac home insurance review

Westpac home insurance is often cheaper than other providers and you can pay monthly at no extra cost, unlike others.

4.3 ★★★★★ (39 reviews) Write a review

Our verdict

  • You get a sum insured safeguard automatically included; it's a financial safety net in case you're accidentally underinsured. Most insurers available on Finder make you pay extra for this or don't even offer you the option.
  • Its $20,000,000 legal liability limit is likely to be enough for most but some insurers offer up to $10 million more.
Product AUFHO
Finder Score
Building Cover
Contents Cover
Sum Insured Safeguard
Westpac Home Insurance logo
Finder score
Our verdict: Provided by Allianz, one of the biggest insurers in Australia. Cover for fire, theft, storm, cyclones and more.
Westpac Home Insurance logo
Finder score
Our verdict: Provided by Allianz, one of the biggest insurers in Australia. Cover for fire, theft, storm, cyclones and more.
Westpac Home Insurance logo
Finder score
Our verdict: Provided by Allianz, one of the biggest insurers in Australia. Cover for fire, theft, storm, cyclones and more.
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Finder Score - Home and Contents Insurance

Each month, we get crunching on most every home insurance product in Australia to see how they stack up. We rank over 50 products on 16 different features, including price. We end up with a single score out of 10 that helps you compare home insurance a bit faster.

Read full Finder Score methodology

What does Westpac home insurance cover?

With Westpac home insurance, you have the choice of a combined home and contents insurance policy, building insurance, contents insurance and landlord insurance. You can also choose from essential, quality and premier care options.

Here's a quick overview of the main insured events you'll be covered for with Westpac home insurance.

All policies come with a basic excess. You can opt to pay as little as $500 or as much as $10,000. They also come with a cooling off period of 14 days. If you cancel your policy within this time frame, you can get a full refund.

Here's a breakdown of Westpac home insurance features

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Standard features

Here are some of the standard inclusions you'll get with a Westpac premier care home insurance policy.

  • Sum insured safety net
  • Malicious acts and unrest
  • Storm, flood, fire, lightning, earthquake, impact, explosion
  • Accidental glass breakage
  • Emergency accommodation
  • Theft
  • Escape of liquid
  • Legal liability cover

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Optional add-on

Westpac home insurance has loads of inclusions, so this is the only optional add-on available:

  • Portable content
  • Electrical motor burnout
  • Accidental loss or damage

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Exclusions

Westpac will not pay your claim for any of the following reasons:

  • Events covered by a warranty, guarantee or service contract
  • Defects
  • Wear and tear
  • Landslide
  • Damage by vermin or insects
  • Unlawful acts
  • Tree roots
  • Loss or damage if your home is unoccupied for more than 60 days

Make sure you read Westpac's PDS for a more detailed breakdown of exclusions. You can also head to general exclusions for more information.

Westpac home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how Westpac (Allianz Australia Insurance Limited) did:

  • Westpac (Allianz) had 338 complaints during this period, almost the same as other large insurers such as Hollard.
  • Of these, only 32.25% of complaints were resolved directly with customers. This is poorer than other insurers such as Hollard and Budget Direct

Bottom line about Westpac home insurance

Westpac home insurance is ideal if you want an affordable home insurer with a relatively good complaints record, but less so if you're looking for lots of add-ons.

If you're not yet ready to take out a policy, you can compare Westpac home insurance policies side-by-side with other providers here.

FAQs about Westpac home insurance

Leave a Westpac home insurance review

If you've held or currently hold a Westpac home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Westpac is right for them. Some reviews are from a survey commissioned by Finder.

Your reviews

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All user-submitted reviews must meet our review guidelines. These set out our standards and expectations, including that the review is from by a genuine user of the relevant product or service and that it is honest, authentic and respectful. We explicitly prohibit fake or otherwise misleading reviews and we check all submissions, but we make no guarantee as to the authenticity of any published review or reviewer. Some reviews may be submitted (regardless of sentiment) in exchange for entry into any competition(s) for which we are the promoter.

10 of 39 reviews

★★★★★ (VIC) 4 years ago

so far I have had no need to claim, so I don't have a full picture of whether they are good or not


★★★★★ (VIC) 4 years ago

Covers the necessities


★★★★★ (WA) 4 years ago

it's from a bank


★★★★★ (NSW) 4 years ago

westpac offer good value and underwriting security. they process claims quickly


★★★★★ (WA) 4 years ago

they have a great cover for personal items


★★★★★ (NSW) 4 years ago

It is comprehensive.


★★★★★ (SA) 4 years ago

Comprehensive cover at a very reasonable price underwritten by Allianz


★★★★★ (NSW) 4 years ago

They are terrible. Get away ASAP.


★★★★★ (SA) 4 years ago

Great coverage easy to deal with


★★★★★ (WA) 4 years ago

its with the Westpac Bank


Gary Ross Hunter's headshot
Journalist

Gary Ross Hunter has over 6 years of expertise writing about insurance, including life, health, home, and car insurance. Having reviewed hundreds of product disclosure statements and published over 800 articles, he loves simplifying complex insurance topics for everyday readers. Gary has contributed to major outlets like Yahoo Finance, The Sydney Morning Herald, and news.com.au, and holds a Bachelor of Arts (Honours) in English Literature from the University of Glasgow, along with a Tier 2 General Advice certification, ensuring his work adheres to ASIC’s RG146 standards. See full bio

Gary Ross's expertise
Gary Ross has written 622 Finder guides across topics including:
  • Health, home, life, car, pet and travel insurance
  • Managing the cost of living

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2 Responses

    Default Gravatar
    BRIANNovember 12, 2018

    price on home &contents insurance, thank you, Brian.

      Default Gravatar
      NikkiNovember 12, 2018

      Hi Brian,

      Thanks for getting in touch. Kindly note to get a quote for Home and Contents Insurance, you may contact Westpac directly. You can find their contact details on their website. Hope this helps!

      Cheers,
      Nikki

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