Finder’s COVID-19 online shopping report 2020

Finder crunched the numbers to unearth Australia’s online spending habits during the pandemic.

The COVID-19 pandemic changed the way Australians live, work and shop. Schools, universities and offices transitioned online, along with a significant number of bricks-and-mortar retail stores.

Social distancing measures, lockdown restrictions and store closures meant retailers and shoppers alike had to rapidly adapt to online purchasing channels. This catapulted online shopping from being a convenient way to shop to becoming the safest and, at times, the only way to shop. As a result, the ecommerce sector experienced unprecedented growth throughout 2020 as Australia transitions to a "new normal".

How many Aussies shopped online?

A nationally representative Finder survey of 1,066 respondents revealed that approximately 88% of Aussies – equivalent to 17 million people – were shopping online.

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How much did Australians spend online?

Despite the nation entering a recession, the pandemic pushed Australians to spend more online than they were pre-pandemic. Ecommerce behemoths like Amazon and eBay were a major enabler of growth throughout that time. As the pandemic persists, more retailers got a slice of the pie.

Finder research shows that Aussies were spending approximately $188 per week on online shopping (including groceries). This is equivalent to $9,776 per year, which is $1,600 more per year compared to pre-pandemic levels. This increase in spending has flushed an extra $167 billion into the economy.

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Males spent slightly more than females, racking up $192 per week online compared to $182 for females.

Millennials were also the most likely to "Add to cart", spending approximately $254 per week online. Baby boomers spent just $91 per week in comparison.

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Spending by state

While there are fewer people buying online in New South Wales, the average resident is spending more ($214 per week) than someone in Victoria ($202) and much more than someone in Queensland ($133).

South Australian residents were shopping online the least, with just 82% spending money online compared to 91% of Victorians and 92% of Queenslanders.

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How much time did Australians spend shopping online?

Finder's research found that the average person was spending approximately 5.3 hours per week browsing online stores, equivalent to 21.2 hours per month.

If the typical work day is 8 hours, this means Aussies spent almost 3 work days per month – or 36 working days per year – shopping online.

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The research shows it's younger Aussies who devoted the most time to online shopping. Gen Y took out the top spot, shopping for around 6.5 hours per week, followed by gen Z who shopped for around 5.7 hours on average.

But older Aussies weren't immune either – gen X spent 5.2 hours and baby boomers spent 3.7 hours on average.

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Males spent slightly more time shopping online than females – they're spent around 5.7 hours compared to females (4.9 hours on average).
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