Our verdict: Moose Mobile's plans offer excellent value for money and some additional perks such as access to a Australia-based customer support team and data rollover.
Moose Mobile offers monthly plans that range from 15GB to 200GB per month and offer excellent value for money.
Its plans average out at $0.62 per GB which is well below our benchmark of $1 per GB. This is a strong indication how well Moose Mobile does on value even without any promotional offers.
Coverage
Moose Mobile operates on the Optus 4G network, which falls in the middle of mobile network reception in Australia.
It reaches 98.5% of the Australian population, which should be good for most metropolitan customers
It has identical coverage to a plan purchased from Optus
Compared to Telstra's 99.5% coverage, you might find you have less coverage in rural and regional areas
Customer service
Want to get in touch with Moose Mobile? You can:
Phone Moose's Australia-based call centre 9am-8pm weekdays, or 10am-6pm weekends.
Send a message to the Moose Mobile Facebook or Twitter page, both of which seem to have a responsive support team.
Submit a support request via the form on the Moose website or send through an email.
Keep in mind: There are no in-store locations for Moose Mobile, so you won't get any face-to-face support.
Bonus features
Moose Mobile's plans don't come with many bonus features except:
🔄 Data rollover
You can bank up to 200GB of data across all plans.
This can be handy if you don't wanted any unused data to go to waste and will have a need for it at another point in time.
Ready to sign up to Moose Mobile?
Getting connected to Moose Mobile is fast and easy. You can sign up via Finder by clicking on the green "Go to site" button in the comparison table above. This will lead you to Moose's website where you can purchase your chosen plan.
What if I want to keep my current phone number? That's easy. You'll get the choice to transfer your current number when you go to activate your new Moose Mobile SIM.
Moose Mobile says the porting process should take 1-4 hours, and your old service will keep working right up until your Moose service activates.
All user-submitted reviews must meet our review guidelines. These set out our standards and expectations, including that the review is from by a genuine user of the relevant product or service and that it is honest, authentic and respectful. We explicitly prohibit fake or otherwise misleading reviews and we check all submissions, but we make no guarantee as to the authenticity of any published review or reviewer. Some reviews may be submitted (regardless of sentiment) in exchange for entry into any competition(s) for which we are the promoter.
10 of 12 reviews
★★★★★ (VIC) 1 year ago
Via customer survey commissioned by Finder
★★★★★ (TAS) 1 year ago
Via customer survey commissioned by Finder
★★★★★ (VIC) 1 year ago
Via customer survey commissioned by Finder
★★★★★Robot (NSW) 1 year ago
Via customer survey commissioned by Finder
Great network
★★★★★ (NSW) 1 year ago
Via customer survey commissioned by Finder
★★★★★Ellya (VIC) 1 year ago
Via customer survey commissioned by Finder
Customer service is quick efficient and usually you get through within a few minutes, no billing issues, affordable and reliable
★★★★★ (SA) 1 year ago
Via customer survey commissioned by Finder
★★★★★ (QLD) 1 year ago
Via customer survey commissioned by Finder
★★★★★Dlact (VIC) 4 years ago
The switch was easy
Had a cheap plan to begin with, but the carriernow offers cheaper plans but am unable to join because they are only open to new customers. I also have frequent drop outs which is rather annoying.
★★★★★Moose Reviewer (VIC) 4 years ago
Great to sign up when deals on
I signed up nearly 2 yrs ago when they had a 1/2 price deal for the exact amount of data I needed. After a year when deal ended they only increased my deal to $16 for calls/txt & 6GB so I was happy staying.
Even though it's a pre-paid plan structure, you don't pay until after each month.
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio
If I go overseas will mw Moose mile account let me answer
Finder
AngusSeptember 14, 2024Finder
Hi Bob, Roaming is disabled on Moose by default, so your phone won’t work overseas unless you choose to enable it. As we note in the review, this is quite expensive – it costs at least $15 a day and you need to pay a $200 deposit up front. If you do want roaming, you need to contact Moose customer service to enable it before your trip.
Check out which mobile phone providers Finder users are loving this month and the top plans they're choosing!
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If I go overseas will mw Moose mile account let me answer
Hi Bob, Roaming is disabled on Moose by default, so your phone won’t work overseas unless you choose to enable it. As we note in the review, this is quite expensive – it costs at least $15 a day and you need to pay a $200 deposit up front. If you do want roaming, you need to contact Moose customer service to enable it before your trip.