Our verdict: SpinTel offers customers pretty straight forward postpaid mobile plans, with its discounts for the first 6-months making it an attractive choice. But watch out for pricing once the promotional period ends.
It's hard to deny that SpinTel's plans are extremely competitive, with affordable pricing for the amount of data it offers. This is especially true for the first 6-months, when you will get 3 of their 4 plans cheaper.
Alongside Aussie Broadband, SpinTel is one of the only smaller providers selling plans with 5G access (outside of Telstra, Optus and Vodafone), powered by the Optus 5G network.
Thanks to its 6-month sign-up discount, SpinTel's 200GB 5G plan comes up $10 cheaper than Optus per month.
But after this promo period, Optus actually comes out on top – offering the same data for the same price as SpinTel but with extra plan features including international calls, Optus Sport access and data sharing.
SpinTel could be right for you if:
You're looking for a cheap 5G mobile plan. Its 6-month discounts make it slightly cheaper than other 5G mobile plans on the market. Just remember you need a 5G phone and be within the Optus 5G network area to make use of this.
You want to bundle your home Internet and mobile plan bills. SpinTel offers up to $5 off your mobile plan each month if you have a SpinTel NBN plan under the same account.
If you're happy to shop around every 6 months. SpinTel's real value comes in the first 6-months of signing up to a plan. After that it's less competitively priced.
However, SpinTel does have 1 particular thing to watch out for:
Lack of bonus features. The cheap plans come at the expense of extra plan features. You'll get data, texts, and calls with SpinTel, but nothing else.
SpinTel's cheapest plan is fantastic value, costing $2.59 per GB. Similar plans average around $19 per GB.
The other 2 plans average $0.86 per GB, which holds up well against a benchmark of $1 per GB. This is before you factor in that you'll get a discount for the first 6-months when you sign up.
Coverage
SpinTel is connected to the Optus 4G mobile network, the second largest network in Australia.
On a SpinTel plan, you'll get identical coverage to a plan directly purchased from Optus.
You shouldn't experience any coverage problems in metro areas, but you could suffer a drop in reception in rural or regional areas compared to the wider Telstra network.
Customer service
SpinTel's main support channel is via its call centre, but there are a couple other ways you could try to contact it:
Ring up the customer support line 8am–8pm AEST weekdays, or 9am–5pm weekends.
Drop a message in SpinTel's inbox through WhatsApp or its Facebook page.
Try to reach out through the SpinTel mobile app, which should also let you view your usage and adjust your billing details.
Keep in mind: The SpinTel mobile app has poor reviews on both Apple and Android, with users indicating that it doesn't work consistently or crashes often.
Bonus features
Unfortunately, SpinTel doesn't offer any other features on its mobile plans besides the standard text, calls and data.
If you're looking for a plan that has some handy extra features, you can read on to see what other competitors have on offer.
Which rivals are giving SpinTel a run for its money?
For more plan features:
If 5G isn't your main concern, amaysim offers affordable mobile plans with handy features like unlimited data banking thrown in too.
Another 5G option:
Optus offers 5G on all its postpaid plans which stack up very well against SpinTel. You'll also get access to features like Optus Sport, international calls and data sharing.
For better coverage:
If the Optus network isn't doing it for you, Boost Mobile is the only smaller provider that offers full Telstra 4G coverage which covers 99.5% of the population.
Ready to sign up to SpinTel?
Once you've decided which SpinTel Mobile plan you like, you'll simply have to fill out a few details. From there SpinTel will take care of the rest. SIM delivery is free via standard postage, but can take up to 10 business days to arrive at your door.
What if I want to keep my current phone number? Easy. During the checkout process, choose the option for transferring your current number. SpinTel will handle the rest of the transfer process somewhere within 15 minutes to 24 hours.
No, SpinTel is a privately owned Telecommunications company that began in 1996. The company was started out by Peter Stevens but today is run by CEO Liam Bal.
SpinTel mobile, mobile broadband and wireless broadband plans are run off the Optus network. When it comes to mobile coverage, SpinTel also has access to Optus' 5G network.
Yes, SpinTel is an Australian company that runs its headquarters out of Sydney Australia.
Once SpinTel has received your order, they will create an account for you. Your new mobile number will be activated within the hour. If you're transferring an existing number, then it will usually take 1 to 3 days to switch over.
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio
Cameron Micallef was an investment and utilities writer for Finder. He previously worked on titles including Smart Property Investment, nestegg and Investor Daily, reporting across superannuation, property and investments. Cameron has a Bachelor of Communication and Media Studies/ Commerce from the University of Wollongong. Outside of work Cameron is passionate about all things sports and travel. See full bio
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I would like to know what classifies a standard national call doe it include mobile numbers
NikkiJuly 6, 2019
Hi Anastasia,
Thanks for your question!
A standard number is considered to be any mobile number or landline number within Australia.
Hope this helps! For any further questions, feel free to reach out to us again, we’re here to help.
Best,
Nikki
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I would like to know what classifies a standard national call doe it include mobile numbers
Hi Anastasia,
Thanks for your question!
A standard number is considered to be any mobile number or landline number within Australia.
Hope this helps! For any further questions, feel free to reach out to us again, we’re here to help.
Best,
Nikki