Tangerine's cheaper plans under $20 are fairly standard, matching up almost exactly with those from other budget Telstra providers such as ALDImobile.
In particular, the $19.90 plan is basically the same as its competitors, offering 10GB a month. This is around industry standard.
Again like most providers, when it comes to data, you'll get better value if you sign up to a larger plan.
Good to know: 3 of Tangerine's 5 mobile plans are below the $1/GB of data benchmark. But these are the mobile providers 3 largest plans.
Coverage
Tangerine uses parts of the Telstra 4G and 5G network for its plans.
Telstra's wholesale network reaches 98.8% of the population.
This is still wider coverage than either Optus or Vodafone.
You shouldn't have problems in metro areas, but may notice a dip in reception in rural and regional areas compared to plans on the full Telstra network (which reach 99.5% of Aussies).
Customer service
Tangerine's support services are available 8:30am-7pm AEST Monday to Friday, or 9am-6pm weekends. You can:
Ring up the call centre to get over-the-phone help
Chat to a customer service agent via live chat on the website
Leave a message on the Tangerine Facebook page
Good to know: You can also contact Tangerine via a Whatsapp phone number; however, response speed time can vary.
Bonus features
Tangerine's plans are feature-light, with just a couple of options on some plans.
✈️ 24-hour roaming pack
When you travel overseas in selected countries, a 24-hour roaming pack will automatically activate.
Like all international roaming, it is expensive though – For a $25, 5 day pack you'll only get 1GB of data, 60 minutes of talk and 60 texts.
All other countries have expensive pay-as-you-go data and calls, making a local or travel SIM a much better option.
🌏 International inclusions
All of Tangerine's plans that cost $20 or more come with unlimited calls to 15 countries.
This is a welcome extra if you frequently call friends or family overseas, but is also widely available from cheaper providers.
Ready to sign up to Tangerine mobile?
Once you've decided which Tangerine plan you like, you'll simply have to fill out a few details. From there Tangerine will take care of the rest. SIM delivery is free via standard postage, but can take up to 10 business days to arrive at your door.
What if I want to keep my current phone number? You can choose to keep your current number during the SIM activation process (which requires you to ring up Tangerine). The activation and transfer process should take between 10 minutes and 1 hour.
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio
Cameron Micallef was an investment and utilities writer for Finder. He previously worked on titles including Smart Property Investment, nestegg and Investor Daily, reporting across superannuation, property and investments. Cameron has a Bachelor of Communication and Media Studies/ Commerce from the University of Wollongong. Outside of work Cameron is passionate about all things sports and travel. See full bio
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