AIG Travel Insurance Review
Find cover for your trip within Australia or overseas with AIG travel insurance, including cover for senior travellers over 70.
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Our Verdict
- AIG travel insurance asks for a standard excess payment of $100 on its international policies, and $50 on its domestic policies - this is the amount you'll need to pay out if you make a claim. Out of 20 insurance policies that our team reviewed, this was only matched by World2Cover.
- This travel insurance brand offers round-the-clock emergency assistance on all of its plans. Through Travel Guard every policy holder can access 24-hour alarm centres, clinics and air ambulances, so you've got support when you need it most.
- While AIG's cover limit of up to $2,500,000 for personal liability is more than some other providers, it falls behind leading insurance brands like STCI, AMEX and Fast Cover that offer a cover limit of double that amount.
Review by our senior insurance writer James Martin
A world-leading insurance provider, AIG travel insurance gives you the choice of 6 policies that cover trips abroad as well as staycations in Australia. All policies include cover for trip cancellation, theft or damage to luggage and rental vehicle excess cover. We break down all 6 policies below, so you can compare each one and choose which suits your needs best.
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AIG Policy Overview
International single trip cover will protect you for the duration of travel stated on your certificate of insurance. This policy can provide cover for a range of different countries under the single policy though applicants should state where they intend to spend the majority of their time abroad.
Dependent children under the age of 25 can be covered on your. If you're travelling with another adult, however, you have the option to take out family cover which covers a spouse, de facto or adult travelling with you plus their dependents.
| Benefit | Single Cover | Family Cover |
|---|---|---|
| Cancellation fees and lost deposits | Unlimited | Unlimited |
| Travel agent fees | $4,000 | $8,000 |
| Overseas hospital and medical cover | Unlimited | Unlimited |
| Overseas dental | $2,000 | $4,000 |
| Overseas funeral expenses | $20,000 | $40,000 |
| Emergency expenses | Unlimited | Unlimited |
| Cash in hospital | $6,000 | $12,000 |
| Luggage | $15,000 | $30,000 |
| Personal money | $500 | $1,000 |
| Resumption of journey | $3,000 | $6,000 |
| Travel delay | $1,000 | $2,000 |
| Hijack and kidnap | $10,000 | $20,000 |
| Missed connections | $2,000 | $4,000 |
| Home assistance | $1,500 | $3,000 |
| Accidental death | $25,000 | $50,000 |
| Accidental disability | $10,000 | $10,000 |
| Legal liability | $2,500,000 | $2,500,000 |
| Rental vehicle excess | $4,000 | $4,000 |
| Loss of income | $5,200 | $10,400 |
| Financial default | $10,000 | $10,000 |
If you are looking for cover for your domestic trip away, AIG’s domestic policy offers comprehensive cover for travel anywhere in Australia including Lord Howe Island, Cocos Island and Christmas Island. Domestic cover includes cover for non-refundable pre-paid travel bookings and cover for emergency expenses.
Policyholders also have the option to increase Cancellation cover to a maximum of $20,000 for single cover and $40,000 for family. An extra premium payment of $25 will be charged for each increase of $1,000.
What is covered under a domestic policy?
| Benefit | Single Cover | Family Cover |
|---|---|---|
| Cancellation fees and lost deposits | $10,000 | $20,000 |
| Travel agent fees | $4,000 | $8,000 |
| Emergency expenses | $10,000 | $20,000 |
| Luggage | $3,000 | $6,000 |
| Travel delay | $300 | $600 |
| Hijack and kidnap | $10,000 | $20,000 |
| Missed connections | $2,000 | $4,000 |
| Accidental death | $10,000 | $20,000 |
| Accidental disability | $10,000 | $10,000 |
| Legal liability | $500,000 | $1,000,000 |
| Rental vehicle excess | $4,000 | $4,000 |
| Financial default | $10,000 | $20,000 |
If you travel frequently each year for business or pleasure, an annual-multi trip policy might be the right option for you. This policy entitles the policy owner to an unlimited number of trips in any 12 month period provided the trip does not exceed 45 days and is an overseas or domestic destination more than 250km from your place of residence. AIG multi-trip policies provide cover for both single travellers and families.
What does the Annual policy cover?
| Benefit | Domestic MultiTrip | International Multi-Trip |
|---|---|---|
| Cancellation fees and lost deposits | Unlimited | Unlimited |
| Travel agent fees | $4,000 | $8,000 |
| Overseas hospital and medical cover | N/A | Unlimited |
| Overseas dental | N/A | $2,000 |
| Overseas funeral expenses | N/A | $20,000 |
| Emergency expenses | Unlimited | Unlimited |
| Cash in hospital | N/A | $6,000 |
| Luggage | $15,000 | $15,000 |
| Personal money | N/A | $500 |
| Resumption of journey | N/A | $3,000 |
| Travel delay | $1,000 | $1,000 |
| Hijack and kidnap | $10,000 | $10,000 |
| Missed connections | $2,000 | $2,000 |
| Home assistance | N/A | $1,500 |
| Accidental death | $25,000 | $25,000 |
| Accidental disability | $10,000 | $10,000 |
| Legal liability | $2,500,000 | $2,500,000 |
| Rental vehicle excess | $4,000 | $4,000 |
| Loss of income | N/A | $5,200 |
| Financial default | $10,000 | $20,000 |
Policy benefits for each plan will contain their own conditions and a maximum benefit that is payable in the event of a claim. It is crucial to have a clear understanding of these conditions before purchasing your policy.
What won't I be covered for?
Every travel insurance provider will have their own set of policy exclusions where they will not pay the benefit for a claim. These may vary between policies so it is important to be clear on the conditions to avoid any surprises in the event of a claim. Some of the main exclusions on AIG policies include.
- Existing health conditions that have not been approved by AIG in writing.
- Medical or dental problems that the policy owner was informed they would not be covered for at the time of application.
- Claims arising for strike, riot or bad weather where policyholder failed to observe warnings from government or mass media.
- Change of travel plans due to travelling companion decision to cancel trip.
- Claims from business or employment not enabling traveller to take leave for trip.
- Claims stemming from events where policy owner has failed to comply with ticket conditions.
- Claims for cancellation of tours due to there not being enough people for tour to go ahead.
- Travel arrangements made through unlicensed travel agent.
- Claims for cancellations made by transport provider.
- Claims for breakdown of any mode of transport.
- Death or illness of relative not currently residing in Australia or New Zealand.
- Claims for denial from government to allow policyholder to enter country.
- Claims for pregnancy or related complications that have occurred 26 weeks after pregnancy.
- Claims for use of hospital for treatment for alcohol or drug addiction.
- Claims relating to mental illness, depression, stress, anxiety, suicide or attempted suicide or self-inflicted harm.
- Claims for sexually transmitted diseases.
What excess will I be charged by AIG?
This will depend on the type of policy you take out. Details for excess payable is listed in the table below;
| Trip | Excess Payable |
|---|---|
| Single trip international plans | $100 |
| Annual multi-trip policies | $100 |
| One-trip domestic plans | $50 |
Applicants have the option to use an excess eliminator of $30 for single trip and $50 for annual multi-trip to remove any excess charges.
Back to topMore benefits of choosing AIG?
- Global Recognition: AIG has grown to become one of the world’s leading insurance organisations, providing insurance solutions to customers and companies in over 130 countries. AIG has been servicing the insurance needs of Australian businesses since 1957, using global experience to provide superior customer service in dealing with insurance products on a group and personal level.
- 24-Hour Emergency Assistance: 24-hour emergency assistance is provided to policyholders on behalf of AIG through Travel Guard. With 24-hour alarm centres, clinics and air ambulances, Travel Guard has worked hard to ensure that you will receive the support you need, when you need it. Travel Guard is available on Annual, International and Domestic travel insurance policies.
- Range of Travel Cover Options: AIG has worked hard to develop a suite of travel insurance products tailored to the different needs of a whole range of travellers. Types of cover include Annual Multi Trip, International Single Trip, Domestic Travel, and Mature age. Policies can be taken out as single, group or family cover.
Claim and contact details for AIG travel insurance
Emergency Assistance (24/7 help): +60 3 2772 5592
Make a claim online: Start your claim process online at https://www.aigtravel.com.au/
General phone enquiries: 1800 017 682
Some final questions you might have
Interested in receiving a quote for AIG Travel Insurance?
If you are interested in taking a closer look at the products on offer from AIG follow the secure link through to their website and start comparing today. As always, make sure you read closely through the product disclosure statement and have a clear understanding of the policy conditions before purchasing. AIG’s team of insurance consultants are on hand to answer any questions you might have on any of the policies offered.
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Ask a question
I am traveling to Osaka and Shanghai for 13 days in December 2016,
I took out AIG travel insurance with my Jetstar tickets.
I am 78 yo and have no health problems
I didn’t see anywhere on the form to include my age
Is my insurance valid?????
Hi Ron,
Thanks for your question. finder.com.au is a comparison service and not an insurer. You will need to contact AIG directly for issues relating to your policy, which you can do by calling 1800 017 682.
I hope this was helpful,
Richard
do you offer visitor to australia travel insurance?
Hi,
Thanks for your question.
You can find out more about non-resident travel insurance and compare insurance brands from a range of insurers we have listed based on it’s covers for trips into Australia. Please make sure to read the eligibility criteria, features, and details of the policy, as well as the relevant Product Disclosure Statement of the policy before making a decision and consider whether the product is right for you. If necessary, speak to the insurance brand to verify any details.
I hope this was helpful,
Richard