Air New Zealand Travel Insurance

Summary of Air New Zealand International Comprehensive policy

^{Table updated September 2023}

How does Air New Zealand Travel Insurance cover COVID-19?

Air New Zealand offers some cover for expenses related to COVID-19, but these vary depending on whether you’re travelling to New Zealand or not. Here’s what you can expect:

• Cancellation costs if you or your travelling companion get COVID-19 and can’t travel.
• Cancellation costs if a non-travelling relative or business partner gets COVID-19, and you need to amend or cancel your trip.
• Amendment or cancellation costs if you’re an essential healthcare worker and your leave is revoked due to COVID-19.
• New Zealand travel only: Accommodation expenses of $150 per night if the person you were planning on staying with gets COVID-19 or they are placed into quarantine.
• New Zealand travel only: Cancellation or accommodation costs if your pre-paid accommodation is shut down for cleaning.
• New Zealand travel only: Cancellation costs for your prepaid holiday activities if they’re closed due to COVID-19.

There are some scenarios that are not covered by Air New Zealand including claims related to government-issued travel bans or border closures.

What policies does Air New Zealand offer?

Air New Zealand offers four insurance policies to travellers. International Single Trip, International Annual Multi-Trip, Domestic, and Domestic Cancellation.

International Single Trip

International Annual Multi-Trip

Domestic

Domestic Cancellation

The insurer of this product is Zurich Australian Insurance Limited. It comes with a cooling-off period of 21 days and choice of $200 standard excess for international plans.

Here's a breakdown of Air New Zealand Travel Insurance features

How to make an Air New Zealand Travel Insurance claim

You can claim online via CoverMore’s online claims centre. You’ll need your policy number to get started.

Alternatively, you can download a claim form from Air New Zealand and post it, along with all relevant evidence, to the following address:

Air New Zealand Travel Claims c/o Cover-More Insurance Services
Private Bag 913,
North Sydney
NSW 2059
Australia

Frequently asked questions

• How long will it take for a claim to be settled?

  Once you’ve submitted your claim, Air New Zealand will get in touch within 10 working days with a response. The final claim time will depend on your specific situation.

• Are medical expenses related to COVID-19 covered?

  Yes. If you fall ill with COVID-19 during your trip, you’ll be covered for medical expenses as long as you meet the other requirements (such as not travelling while knowingly having COVID-19).

• Do I have to be flying with Air New Zealand to get Air New Zealand travel insurance?

  No, you do not have to have a flight booked with Air New Zealand to take out a travel insurance policy.

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Written by

Nicola Middlemiss

Senior writer

Nicola Middlemiss is a contributing writer at Finder, with a special interest in personal finance and insurance. Formerly a business and finance journalist, Nicola has written thousands of articles helping Australians better understand insurance and grow their personal wealth. She has contributed to a wide range of publications, including Domain, the Educator, Financy, Fundraising and Philanthropy, Insurance Business, MoneyMag, Mortgage Professional, Yahoo Finance, Your Investment Property, and Wealth Professional. Nicola has a Tier 1 General Insurance (General Advice) certification and a Bachelor's degree from the University of Leeds. See full bio

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Nicola has written 241 Finder guides across topics including:

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