You can customise your trip cancellation cover limit on every policy with Allianz. This will make sure you're only paying for the cover that you need.
Get a competitive rate of up to $5,000,000 for personal liability cover. Of the brands that we reviewed, this amount was only bested by World2Cover, Travel Insuranz and Insure4Less.
Cons
Allianz’s Basic plan is as basic as it gets. You’ll want to make sure the cheaper premium outweighs the lack of cover.
Allianz travel insurance is not currently available via Finder. You can head to the Allianz website or compare alternative options available below.
Allianz’s policies have a general exclusion against epidemics and pandemics with a few exceptions for specific benefits. Here’s what you can expect to be covered for:
Pre-trip and on-trip cancellation costs if you or your travelling companion are diagnosed
Overseas medical and hospital expenses if you are diagnosed while on your trip
Additional expenses including accommodation and travel costs
Medical or hospital expenses while cruising including ship-to-shore evacuation cover (if Cruise Pack is purchased)
On top of Allianz’s COVID-19 coverage, you could be up for a partial refund of your insurance premium if you need to cancel or shorten your trip due to a COVID-19 mandatory quarantine period or border closure.
There are some scenarios that are not covered and you should review the Allianz Travel Insurance product disclosure statement (PDS) before deciding on whether this cover meets your needs.
If Allianz’s COVID-19 cover doesn’t quite make the cut, we’ve compared all the providers that offer cover for COVID-19 here.
What do Australians think of Allianz travel insurance?
4.06/5 overall for Customer Satisfaction — lower than the average of 4.26
4.43/5 for Trust — lower than the average of 4.57
4.09/5 for Customer Service — lower than the average of 4.2
Allianz travel insurance offers five levels of cover: Comprehensive, Basic, Domestic and Multi-Trip. Each of these can be purchased for a single traveller, a couple or an entire family. Allianz also offers a Non-Medical plan which can cover one insured person.
Comprehensive
Basic
Multi-trip
Domestic
Non-medical
Allianz travel insurance is underwritten by AWP Australia Pty Ltd.
It comes with a cooling-off period of 14 days which allows you to you cancel your policy if you change your mind and receive a full refund. You also have your choice of base excess that applies when claiming for an insured event. An excess is an amount you must first pay towards a claim, and you can lower the cost of your policy by selecting a higher excess.
"I recently purchased Allianz travel insurance for a trip I made with my daughter to the UK. I decided on Allianz after doing some online research comparing prices and what was covered in policies across various companies. I was able to play around with the excess to make the amount cheaper or more expensive based on my own requirements. Luckily, I didn't need to make a claim while I was away, but my experience with Allianz was a positive one and I felt they stacked up well against other insurance companies when I was comparing. "
Clare Lee
Finder crew member
Here's a breakdown of Allianz travel insurance features
These are some of the features and benefits that are included in Allianz travel insurance policies. Some of these inclusions only apply to certain levels of cover (e.g. Comprehensive vs the Basic plan).
Along with Allianz’s four levels of cover, you’ve got further flexibility through its add-on packs. These packs let you tailor your policy with extra cover by paying an additional premium.
Adventure pack. If you’re planning something adventurous that’s not automatically covered, you can add cover for a selection of riskier sports and activities such as abseiling, outdoor rock climbing and hiking.
Cruise pack. Extend your cover to also include any claims related to cruise travel, including evacuation cover, cabin confinement and pre-paid shore excursion cancellation.
Increase item limits cover.Travelling with high-value items? Get a higher limit on your cover for the loss, theft or accidental damage to, luggage and personal effects than the one your chosen plan offers.
Snow pack. Cover for snow sport activities - including emergency rescue, hire as well as your own snow sport equipment, piste closure, bad weather closure and more.
Exclusions
All travel insurance providers have some exclusions built into their policies and they’re usually pretty similar. This is the one part of your policy documents that you’ll want to pay close attention to, however, as it’s why a fair chunk of travellers wanting to claim, get rejected. Here are a few key things Allianz won't cover you for:
Travelling when you know you are unfit or against medical advice
Make sure you review Allianz’s PDS for a full rundown of what isn't covered, found under its list of general exclusions.
How to make an Allianz Travel Insurance claim
You can email Allianz at travelclaims@allianz-assistance.com.au to request a claim form.
Alternatively, you can submit a claim online by following these steps:
Head to https://claimmanager.com.au/aga/agreement
Enter your full name, date of birth and policy number to log in
Describe your trip and the incident you’re claiming for
Upload any supporting documents relevant to your claim
Submit the claim, and you should hear back within 10 business days
Here's the bottom line about Allianz Travel Insurance
Allianz is considered a global leader in insurance and its policies cover you for a range of unexpected events that may affect your trip. $20,000,000 overseas medical and hospital expenses and up to $5,000,000 for personal liability cover put Allianz at the top of the pack when it comes to peace of mind on your trip. Plus, its flexible cancellation cover lets you choose how much you’ll actually need without forcing you to pay for unnecessary cover.
The insurer isn’t for everyone, though. Allianz considers pregnancy a pre-existing condition which means you’ll need to complete a medical assessment. If you’re looking for comprehensive COVID-19 cover, Allianz gets close but there are still a handful of exclusions that might make you think twice.
Yes, Allianz has a 14-day cooling-off period so if you change your mind, you can get a full refund on the premium paid.
Cancellation cover usually kicks in when you need to cancel your trip because of circumstances that are outside your control. Travel insurance won’t cover you if you simply change your mind.
For emergency assistance, you can contact Allianz Global Assistance at +61 7 3305 7499 or 1800 010 075 within Australia. For other enquiries, you can reach its customer service line on 13 1000.
Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio
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