Uber is an app that lets you order a taxi, food delivery or a parcel collection.
This guide will take you through how Uber works, including how you can become an Uber driver to earn a living; where Uber is legal in Australia; how much Uber costs; a short history of the ride-sharing platform; how surge pricing works; whether Uber is safe and the other services Uber offers.
You can also find out the latest news in ride-sharing and check out our tools, including a calculator to see how much you can make as an Uber driver.
Using Uber is extremely straightforward:
First-time riders may be eligible for "new user" credit or a promotional sign-up offer. Make sure you check whether any Uber sign-up promo codes are available before you do. You'll then be prompted to sign up and download the app which is available on iOS or Android. You are required to provide your debit or credit card information so Uber can charge you for rides.
When you want to order an Uber, open the app and make sure your pick-up location is correct, then enter your drop-off point in the "Where to?" box. You'll then be shown your Uber options. Uber also gives you price estimates.
UberX is the most affordable option, while Uber Comfort, Exec, XL, Access and Assist will likely cost more.
Once you've entered your ride request, and an Uber driver accepts the trip, you'll be shown the name and licence plate of your driver as well as their location. The driver might call you if they need to check your pick-up. Uber sends you notifications when they are nearby.
You can track your ride when you're in the car and share your trip status with anyone you need to. The driver will be given a route to take, but you can ask them to take a different way. At the end of the trip, you don't need to physically pay as all payments are handled by the app. The last step is rating your driver out of 5 stars.
Uber drivers also rate their passengers. If your score dips too low, drivers might not accept your ride request. Here's how to make sure you maintain a good rating.
Minimum requirements for Uber driver (currently called a driver-partner) sign-up:
According to the brand's website, the requirements vary from city to city. For example, in Sydney, the conditions are:
Uber vehicle eligibility list for Sydney
| State | Is it legal? | Date legalised | Details/Levies |
|---|---|---|---|
| New South Wales |  | 17 December 2015 | $250 million of compensation was promised to taxi and car-hire plate owners and operators. |
| Australian Capital Territory | | 30 October 2015 | Drivers need to meet criteria and may need to pay additional licensing fees to drive with Uber. |
| Victoria | | 25 August 2016 | A $1 levy applies to taxi and ride-booking services in Victoria. |
| Queensland | | 5 September 2016 | The government had previously issued a cease-and-desist notice to Uber. |
| Northern Territory | | 1 February 2018 | The Government legalised Uber in 2017 but due to regulatory difficulties, the company was not set to launch in Darwin until August 2018. |
| South Australia | | 1 July 2016 | Taxi drivers will be compensated and a $1 metropolitan ride levy applies. |
| Tasmania | | 8 November 2016 | Initially only legalised until 2018. |
| Western Australia | | December 18 2015 | Ride-sharing services must operate with a Charter Vehicle Licence. |
In 2008, a Canadian and American wanted to get a taxi in a wintery Paris, apparently they found no taxis due to the snowy conditions. This gave them the idea to launch UberCab in San Francisco – a smartphone app that let you hail a taxi with the press of a button. The first Uber ride took place on 5 July 2010, a cross-San Francisco trip.
In December 2011, Uber went international, launching in Paris where the idea for ride-sharing was first envisaged. In July 2012, US Uber users could order ice cream (but only in 7 cities). In the same month, UberX was announced, which aimed to use hybrid vehicles. In October 2012, Uber arrived in Sydney.
Uber has continued to expand internationally ever since. Uber now operates across 37 Australian towns and cities, from Adelaide to Wollongong.
It depends on where you live, how far you are going and what time of the day it is (how busy the Uber network is).
You're charged a base fare, as well as a minimum fare. There are also additional fees depending on where you live.
In August 2021, to travel from Haymarket, NSW 2000 to Bella Vista, NSW 2153, the price is estimated as follows:
An UberX at 23:00 costs an estimated $84.40. Change that to later in the evening, then there may be things like surge pricing in play and the trip could cost more.
The Uber website has a fare price estimate calculator.
Uber's pricing model is dynamic, meaning it adapts to supply and demand.
Uber uses surge pricing to encourage more drivers to migrate into an area, as the location is experiencing a demand (or surge). They add multipliers to the price to attract the drivers and this cost is passed on to the rider. This can happen in a matter of minutes, it helps to keep things balanced as best as possible.
It's a great incentive for Uber drivers. It encourages them to be available during peak times and can really boost their earnings. For riders, it's not as popular, as you might be landed with a 1.2 or 1.5x surge price. Some drivers have reported earning as much as 7.5x surge prices in Melbourne.
To save money, Uber suggests waiting a few minutes if you're noticing surge pricing. That allows more Uber drivers to get online and make their way to the area, which should normalise the fares.
Uber has put in place safeguards to protect both riders and drivers.
The app provides a lot of the safety features. It includes an emergency assistance button. You can also press a button to discretely report non-emergency issues during the trip to Uber, which aims to follow this up within 24 hours. There's also a function that shares your trip with one of your contacts. Phone numbers are censored through the app, protecting your details. If a trip has an unexpected stop for a length of time, Uber will check to see what's happening.
When you accept a ride, you'll see the registration plate information of the Uber driver's vehicle, as well as a profile photo they've supplied. You can view past reviews they've received, their rating and how long they've been an Uber driver-partner.
The drivers are required to pass background checks, including criminal screening, before they sign up. There are also limits on the hours they can drive, speed limits built into the app and yearly vehicle inspections.
Granted, there are incidents and Uber last published safety statistics in 2019. The company said at that time that between 2017 and 2018, 2.3 billion Uber trips were made in the US. They found that 99.9% of the rides were incident-free. Of the 0.1% that weren't, 0.0003% of the rides had a "critical safety incident".
There were 19 fatal physical assaults. 7 of those deaths were drivers, 4 were third parties and 8 were Uber riders. There were 107 fatalities in crashes that were categorised as Uber-related, or around 1 in 20 million rides.
There were incidences of sexual assault, which varied depending on the crime committed. It should be noted that riders accounted for 45% of the accused parties across all categories of sexual assault.
Uber says that as of 2019, 40,000 drivers had been removed due to continuous screening. When investigating sexual assaults, Uber states:
When we receive a report of sexual assault, a trained safety support agent begins by identifying the accused party and their associated Uber account. We immediately remove the accused party's access to the Uber app so that they cannot take trips while we complete a review. If the accused party is a guest rider, we attempt to identify whether they have their own Uber account and, if they do, we restrict it. If the guest rider cannot be identified, or if they do not have an Uber account, we may restrict the account holder's access to the Uber app since they are responsible for their guest riders' actions while on a trip.
Uber has branched out from ride-shares to offer several other services:
Uber's Marketplace connects Uber drivers with vehicle lease deals, including short-term rentals and rent-to-own plans. The marketplace lists offers from businesses like Splend. Helpfully, it shows a lot of the costs upfront.
Some of the benefits and features included with the Uber Marketplace include:
By using Uber Marketplace, you have access to a variety of trusted lenders who offer Uber-accepted vehicles. This means that with some lenders, roadside assistance is available as well as replacement cars and unlimited kilometres, in order to keep you on the road and earning with Uber trips. This is not often the case when using a vehicle rental service, as some lenders might offer a replacement car, but it might not meet Uber's requirements.
Using Uber Marketplace immediately puts you in touch with ride-sharing and Uber-recognised rental vendors.
It's vital to consider your budget and your earning potential with Uber before making any decisions. There are also eligibility requirements you need to meet in order to get a vehicle with these lenders, and fees on top. It's also important to remember that you are responsible for running costs associated with the vehicle, such as fuel, unscheduled maintenance and tyres. Some lenders might include scheduled maintenance, and handle the registration fees and insurance costs.
Getting a vehicle through the Uber Marketplace is something to consider if you're wanting to get on the road quickly and want a vehicle that is accepted by the company. Make sure that you get advice from a qualified person before committing to any agreements.
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Does Uber Australia accept Union Pay Credit card starting with 62…(i.e. Settled in Hong Kong Dollars)?
Hi Amy,
Thank you for your comment.
Per checking, one of the payment methods to use of an Uber rider is credit card. Although we are unable to confirm if a specific credit card like UnionPay credit card is accepted by Uber Australia, you may directly get in touch with Uber to verify this information.
You may also refer to the accounts and payments options found on the Uber website to see the methods of payments accepted by Uber. Hope this helps.
Regards,
Jhezelyn
I need to be able to get my small dog to and from kennels on a regular basis and can’t drive because of arm injury. I would accompany dog. How do I find out if a driver will transport us?
Hi Geann,
Thank you for your comment.
Yes, you can transport your dog with Uber. Most Uber drivers allow you bring small pet. All you need to do is to contact the driver who accepts your ride request. Just use your app to send a text message or call to let the driver know that you’d like to bring a pet.
Just make sure to help keep the vehicle clean.
Regards,
Jhezelyn
How do I cancel an account
Hi Ian,
Thank you for contacting finder – a financial comparison website and general information service designed to help consumers make better decisions.
HOW TO DELETE YOUR ACCOUNT IN THE APP
1. Go to Settings
2. Tap “Privacy Settings”
3. Tap “Delete Account” and follow the steps on the screen
HOW TO DELETE YOUR ACCOUNT ON THE WEB
1. Sign in to account
2. Submit a request
3. You’ll receive an email confirming your account is deactivated
If you change your mind, you can restore it within 30 days of deactivation by signing in to the app.
Hope this helps!
Hello I was just wondering, if I live in one state e.g Adelaide and travelled to Melbourne, would I still be able to use the same uber app on my phone? Do I have to restart my phone? What is the procedure when travelling to different states in Australia when using Uber?
Hi Latoya,
Thank you for your inquiry. Yes, you will be able to use the same uber app on your phone, and there is no need to restart it.
While Uber doesn’t limit the distance you can travel on a trip, trips may automatically end after 4 hours. When this is about to happen, the driver is notified by the partner app.
If you’d like to continue after a trip automatically ends, please request a new ride. Since your previous driver is nearby, they may receive this new trip request.
Hope this helps.
Cheers,
Jonathan
i have registered as a uber passenger – BUT every time i try to book a pick up my phone no is incorrect and does not match my email address. not sure what to do. i had a friend who registered for me the only thing i can think of is they have put in my wrong mobile no. not sure what to do to fix the problem
Hi Pamela,
Thanks for your question.
If you want to change or edit your phone number on Uber app, you can follow the following procedure:
1. Log in to your Uber and then choose “Account” from the menu.
2. Tap EDIT (under your name) to view your current information.
3. Click the pencil icon at the top right of the screen to edit.
4. Enter your account password and then you can now update your phone number and other details such as address, or email.
I hope this helps.
Cheers,
Anndy