NRMA car insurance review

NRMA car insurance offers decent benefits and a good range of customisations at a competitive price point.

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Our verdict

Pros

  • NRMA has plenty of cover options, ranging from CTP through to comprehensive plus.
  • If you sometimes drive for Uber or Didi, occasional ridesharing is covered.
  • Up to $800 in emergency repairs are covered under it's comprehensive policy. Most brands cover up to $500.

Cons

  • Personal effects are only covered Up to $1,000 under the standard comprehensive policy, but many brands cover up to $1,000.
  • There's no option to restrict drivers in return for a lower premium.
  • Paying your premiums monthly will cost you more in the long run.

Finder Awards badge

Congratulations, NRMA!

NRMA received the following highly commended awards in the 2024 Customer Satisfaction Awards:

  • 'Car Insurance - NSW' - Loved Brand
  • 'Car Insurance - NSW' - Value Brand
  • 'Car Insurance - NSW' - Trusted Brand
  • 'Car Insurance - NSW' - Quality service Brand
Full list of 2024 winners

How does NRMA compare with other car insurers?

As part of our 2023 Car Insurance Awards, our insights team compared over 1,000 quotes from 37 different comprehensive car insurance policies.

NRMA performed above average, with only 10 brands scoring higher. Here's how NRMA compares to some other car insurers.

Features

Product FCI Finder Score Choice of repairer New Car Replacement Roadside assistance Hail, storm and flood damage
Finder Score
Optional
  • If your car is written off in the first 2 years
  • Finder Score
    Optional
  • If your car is written off in the first 2 years or is under 40,000kms
  • Optional
    Summary: The 2024 winner of our Best Value Car Insurance award. It's cheaper than most, plus you can lower costs by adding age restrictions.

    ⭐ Current offer: 15% off your first year's premium when you take out a policy online. T&Cs apply.

    Who it might be good for: Anyone who wants a good value policy.
    Finder Score
    Optional
  • If your car is written off or stolen in the first 2 years
  • Summary: One of the only insurers to automatically include roadside assistance. It also won 12 out of the 22 categories in Finder's 2024 customer satisfaction awards.

    Winner of 12 out of the 22 categories in Finder's 2024 customer satisfaction awards. Yes, that many.
    Finder Score
    Optional add-on
    Summary: Our data shows it’s the cheapest comprehensive policy. It just covers the basics such as damage to your car, theft and storms – it doesn’t go in for add-ons and extras.

    Who it might be good for: Those wanting a low-cost, no-frills policy.
    Finder Score
  • If your car is written off or stolen in the first 2 years
  • Optional
    Summary: AAMI's comprehensive policy includes cover for legal modifications and accessories and up to $20 million cover for damage to other people's property. Optional extras like windscreen and window glass cover is also available.

    ⭐ Current offers: Save $50 when you buy a new comprehensive car insurance policy online. T&Cs apply.

    Who it might be good for: Safe drivers can benefit from the AAMI Safe Driver Rewards® program.
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    Finder Score for car insurance

    We analyse over 100 car insurance products and rate each one on price and features. What we get out the other end is a nice round number between 1 and 10 to help you start comparing.

    To make sure we're comparing apples with apples, we collect quotes for 8 different personas, then work out the value of 19 different car insurance features. Our team then does some fancy maths to get the Finder Score, taking both price and features into account.

    Read the full Finder Score methodology

    Price

    NRMA offers comprehensive car insurance at a competitive price. While it's not a budget insurer, only 10 brands offered cheaper car insurance than NRMA. Take a closer look using the table below.

    InsurerNSWQLDSATASVICWAAustralia averageApply
    NRMA logo$1,972$1,108$1,009$878N/A$1,052$1,204More info
    Budget Direct Logo$1,280$921$940$861$1,164$857$1,004Get quote
    youi$1,418$1,147$946$877$1,467$1,068$1,154Get quote
    Bingle car insurance logo$849$788$623$639$1,034$669$767More info
    AAMI$1,533$912$874$811$1,054$816$1,000More info

    About our car insurance methodology

    What do Australians think of NRMA roadside assistance?

    • 4.6/5 overall for Customer Satisfaction — higher than the average of 4.31, and this was the highest score in the category
    • 4.68/5 for Trust — higher than the average of 4.52
    • 4.6/5 for Customer Service — higher than the average of 4.33, and this was the highest score in the category

    Based on NRMA roadside assistance scores in Finder's 2024 Customer Satisfaction Awards.

    Customer reviews

    Michael Todd's headshot

    "NRMA Car Insurance offered a very competitive rate for my vehicle and desired policy options, so I would recommend everyone to include NRMA in their comparison and get a quote. The online portal has also been easy to use and the customer service helpful."

    Michael Todd
    Finder crew member

    Compare NRMA car insurance policy options

    Product FCI Accidental damage Roadside assistance Fire and theft New Car Replacement Hire car after theft
  • If your car is written off in the first 2 years
  • Up to $75 per day - Up to 21 days
  • Up to $65 per day - Up to 21 days
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    NRMA car insurance policy options

    All the protection of Comprehensive, with extra benefits including a hire car as standard, if your car can't be driven due to an insured incident. Excess-free glass cover is also included, along with taxi fares of up to $250 if your car can't be driven after a covered accident.
    Covers your car for accidental damage, collision or crash, vandalism, theft, fire and severe weather. You'll also get a new replacement car if yours is written off within its first two years, tools of trade are covered up to $1,500 and emergency repairs are covered Up to $800.
    This covers you for accidental damage to your own car, fire, theft and a few other benefits. It's a basic level of cover so the benefit limits are lower.
    All the protection of Third Party Property Damage, plus cover for your car if it's stolen or catches fire. You'll also be able to claim for hire care costs after a theft or attempted theft. Be aware, theft and fire expenses are only covered up to $10,000.
    A basic level of protection covering you for accidental damage to other people's cars or property. You're also covered for towing costs and any damage to your car if the accident was caused by an uninsured driver.
    Mandatory for NSW motorists, you need CTP insurance before you can register your vehicle. CTP covers medical costs for people injured in road accidents. It doesn't offer any cover for your property or vehicle - only injuries.
    The specific benefits of this bespoke cover depend on a vehicle's make and model, as well as any special features it might have. Cars can be covered for wedding hire, special occasions, hobbies or recreation, but not if you use it regularly or drive it more than 9,000km a year.

    What additional cover options are available?

    • No excess for glass damage
    • No Claim Bonus protection
    • Hire car after an insured incident
    • Choose any repairer

    FAQs

    Compare other products from NRMA

    Nicola Middlemiss's headshot
    Senior writer

    Nicola Middlemiss is a contributing writer at Finder, with a special interest in personal finance and insurance. Formerly a business and finance journalist, Nicola has written thousands of articles helping Australians better understand insurance and grow their personal wealth. She has contributed to a wide range of publications, including Domain, the Educator, Financy, Fundraising and Philanthropy, Insurance Business, MoneyMag, Mortgage Professional, Yahoo Finance, Your Investment Property, and Wealth Professional. Nicola has a Tier 1 General Insurance (General Advice) certification and a Bachelor's degree from the University of Leeds. See full bio

    Nicola's expertise
    Nicola has written 239 Finder guides across topics including:
    • Personal finance
    • Personal insurance, including car, health, home, life, pet and travel insurance
    • Commercial business insurance

    More guides on Finder

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    57 Responses

      Default Gravatar
      judyDecember 12, 2016

      How much is comprehensive insurance for an under 25 yr old on a ford fiesta 2009?

        AvatarFinder
        RichardDecember 13, 2016Finder

        Hi Judy,

        Thanks for getting in touch. NRMA Car Insurance is currently not part of the panel of insurers we compare. You will need to go to NRMA directly for a quote.

        All the best,
        Richard

      Default Gravatar
      russellDecember 8, 2016

      I pay my comprehensive car insurance monthly.If I ring to cancel it am I covered up until the next due date or is it cancelled from the date I ring up and I am refunded the difference?

        AvatarFinder
        RichardDecember 9, 2016Finder

        Hi Russell,

        Thanks for getting in touch. You may be able to choose the end date of your cover when you cancel your policy. You may also be able to be entitled to a refund any unused premium of your current policy period.

        You will need to contact NRMA directly about this matter.

        Cheers,
        Richard

      Default Gravatar
      MicheleOctober 3, 2016

      I have just purchased a second hand caravan 1977 for 3300.00 do you do insurance for this sot of van

        AvatarFinder
        RichardOctober 4, 2016Finder

        Hi Michele,

        Thanks for getting in touch. Finder is a comparison service and not an insurer. While NRMA is not part of the Finder panel of insurers, they do offer caravan insurance. You may want to read our caravan insurance guide to find out more about this type of insurance.

        All the best,
        Richard

      Default Gravatar
      EmmaAugust 14, 2016

      My car was taken from my drive way one morning, I got out of the car pressed the buzzer to lock and walked towards front door, where I unlocked and walked in, little while later I started my house work open front door and seen my car was gone, I called police to report it, and about 40 mins later he rang back informing me my car had been in a accident and the driver was gone. I called NRMA and told them what had happened, and now after being accused of being the driver or paying someone to take my car, i have been left out of pocket and still don’t know whats happening with my now not so brand new car. is this unfair how i am being treated?

        AvatarFinder
        RichardAugust 15, 2016Finder

        Hi Emma,

        Thanks for your question. Finder is a comparison service and we are not permitted to provide our users with personalised advice. If you believe you were treated unfairly by your insurer, you should contact your insurer and go through their dispute resolution process. If after going through this process you are still unhappy with the result, please get in touch with the Financial Ombudsman Service.

        You may also find the Insurance Law Service useful.

        I hope this was helpful,
        Richard

      Default Gravatar
      SteveJuly 22, 2016

      just how genuine is the New for new replacement promise? My son bought a new car in 2015 which was written off. NRMA says there are no 2015 models available and want to pay out a lower market value. We have confirmed with the manufacturer that the 2016 model is EXACTLY the same as the 2015 model. Is it reasonable to say that because NRMA can’t find a 2015 plated model in 2016 that a payout is the only option. Why give a 2 year new for new promise if you only intend to replace a vehicle plated in the same year of purchase?

        AvatarFinder
        RichardJuly 25, 2016Finder

        Hi Steve,

        Thanks for your question. finder.com.au is a comparison service and not an insurer and we are not permitted to provide our users with personalised financial advice. According to the NRMA product disclosure statement (PDS):

        New replacement vehicle

        If we [NRMA] agree to pay your claim as a total loss, then you may choose to replace your vehicle with a new one if all of these apply:
        • You bought your vehicle as a new or demonstrator vehicle
        • The incident we [NRMA] cover happens within 2 years from when your vehicle was first registered
        • Your vehicle’s tare weight is less than 2.5 tonnes.

        Covered

        • To replace your vehicle with a new one that has the same make, model, engine size, equipment level and paint type if it’s available in Australia
        • To replace any of the following that apply to your vehicle:
        – modifications
        – options
        – accessories
        • The cost for 12 months registration and CTP insurance for the new vehicle.

        Conditions

        • Any credit provider noted on your current Certificate of Insurance must agree we [NRMA] can replace your vehicle
        • The new vehicle must be currently available in Australia
        • You need to give us the refund you get for your unused registration and any CTP insurance premium.

        All the best,
        Richard

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