NRMA car insurance review

NRMA car insurance offers decent benefits and a good range of customisations at a competitive price point.

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Our verdict

Pros

  • NRMA has plenty of cover options, ranging from CTP through to comprehensive plus.
  • If you sometimes drive for Uber or Didi, occasional ridesharing is covered.
  • Up to $800 in emergency repairs are covered under it's comprehensive policy. Most brands cover up to $500.

Cons

  • Personal effects are only covered Up to $1,000 under the standard comprehensive policy, but many brands cover up to $1,000.
  • There's no option to restrict drivers in return for a lower premium.
  • Paying your premiums monthly will cost you more in the long run.

Finder Awards badge

Congratulations, NRMA!

NRMA received the following highly commended awards in the 2024 Customer Satisfaction Awards:

  • 'Car Insurance - NSW' - Loved Brand
  • 'Car Insurance - NSW' - Value Brand
  • 'Car Insurance - NSW' - Trusted Brand
  • 'Car Insurance - NSW' - Quality service Brand
Full list of 2024 winners

How does NRMA compare with other car insurers?

As part of our 2023 Car Insurance Awards, our insights team compared over 1,000 quotes from 37 different comprehensive car insurance policies.

NRMA performed above average, with only 10 brands scoring higher. Here's how NRMA compares to some other car insurers.

Features

Product FCI Finder Score Choice of repairer New Car Replacement Roadside assistance Hail, storm and flood damage
Finder Score
Optional
  • If your car is written off in the first 2 years
  • Finder Score
    Optional
  • If your car is written off in the first 2 years or is under 40,000kms
  • Optional
    Summary: The 2024 winner of our Best Value Car Insurance award. It's cheaper than most, plus you can lower costs by adding age restrictions.

    ⭐ Current offer: 15% off your first year's premium when you take out a policy online. T&Cs apply.

    Who it might be good for: Anyone who wants a good value policy.
    Finder Score
    Optional
  • If your car is written off or stolen in the first 2 years
  • Summary: One of the only insurers to automatically include roadside assistance. It also won 12 out of the 22 categories in Finder's 2024 customer satisfaction awards.

    Winner of 12 out of the 22 categories in Finder's 2024 customer satisfaction awards. Yes, that many.
    Finder Score
    Optional add-on
    Summary: Our data shows it’s the cheapest comprehensive policy. It just covers the basics such as damage to your car, theft and storms – it doesn’t go in for add-ons and extras.

    Who it might be good for: Those wanting a low-cost, no-frills policy.
    Finder Score
  • If your car is written off or stolen in the first 2 years
  • Optional
    Summary: AAMI's comprehensive policy includes cover for legal modifications and accessories and up to $20 million cover for damage to other people's property. Optional extras like windscreen and window glass cover is also available.

    ⭐ Current offers: Save $50 when you buy a new comprehensive car insurance policy online. T&Cs apply.

    Who it might be good for: Safe drivers can benefit from the AAMI Safe Driver Rewards® program.
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    Finder Score for car insurance

    We analyse over 100 car insurance products and rate each one on price and features. What we get out the other end is a nice round number between 1 and 10 to help you start comparing.

    To make sure we're comparing apples with apples, we collect quotes for 8 different personas, then work out the value of 19 different car insurance features. Our team then does some fancy maths to get the Finder Score, taking both price and features into account.

    Read the full Finder Score methodology

    Price

    NRMA offers comprehensive car insurance at a competitive price. While it's not a budget insurer, only 10 brands offered cheaper car insurance than NRMA. Take a closer look using the table below.

    InsurerNSWQLDSATASVICWAAustralia averageApply
    NRMA logo$1,972$1,108$1,009$878N/A$1,052$1,204More info
    Budget Direct Logo$1,280$921$940$861$1,164$857$1,004Get quote
    youi$1,418$1,147$946$877$1,467$1,068$1,154Get quote
    Bingle car insurance logo$849$788$623$639$1,034$669$767More info
    AAMI$1,533$912$874$811$1,054$816$1,000More info

    About our car insurance methodology

    What do Australians think of NRMA roadside assistance?

    • 4.6/5 overall for Customer Satisfaction — higher than the average of 4.31, and this was the highest score in the category
    • 4.68/5 for Trust — higher than the average of 4.52
    • 4.6/5 for Customer Service — higher than the average of 4.33, and this was the highest score in the category

    Based on NRMA roadside assistance scores in Finder's 2024 Customer Satisfaction Awards.

    Customer reviews

    Michael Todd's headshot

    "NRMA Car Insurance offered a very competitive rate for my vehicle and desired policy options, so I would recommend everyone to include NRMA in their comparison and get a quote. The online portal has also been easy to use and the customer service helpful."

    Michael Todd
    Finder crew member

    Compare NRMA car insurance policy options

    Product FCI Accidental damage Roadside assistance Fire and theft New Car Replacement Hire car after theft
  • If your car is written off in the first 2 years
  • Up to $75 per day - Up to 21 days
  • Up to $65 per day - Up to 21 days
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    NRMA car insurance policy options

    All the protection of Comprehensive, with extra benefits including a hire car as standard, if your car can't be driven due to an insured incident. Excess-free glass cover is also included, along with taxi fares of up to $250 if your car can't be driven after a covered accident.
    Covers your car for accidental damage, collision or crash, vandalism, theft, fire and severe weather. You'll also get a new replacement car if yours is written off within its first two years, tools of trade are covered up to $1,500 and emergency repairs are covered Up to $800.
    This covers you for accidental damage to your own car, fire, theft and a few other benefits. It's a basic level of cover so the benefit limits are lower.
    All the protection of Third Party Property Damage, plus cover for your car if it's stolen or catches fire. You'll also be able to claim for hire care costs after a theft or attempted theft. Be aware, theft and fire expenses are only covered up to $10,000.
    A basic level of protection covering you for accidental damage to other people's cars or property. You're also covered for towing costs and any damage to your car if the accident was caused by an uninsured driver.
    Mandatory for NSW motorists, you need CTP insurance before you can register your vehicle. CTP covers medical costs for people injured in road accidents. It doesn't offer any cover for your property or vehicle - only injuries.
    The specific benefits of this bespoke cover depend on a vehicle's make and model, as well as any special features it might have. Cars can be covered for wedding hire, special occasions, hobbies or recreation, but not if you use it regularly or drive it more than 9,000km a year.

    What additional cover options are available?

    • No excess for glass damage
    • No Claim Bonus protection
    • Hire car after an insured incident
    • Choose any repairer

    FAQs

    Compare other products from NRMA

    Nicola Middlemiss's headshot
    Senior writer

    Nicola Middlemiss is a contributing writer at Finder, with a special interest in personal finance and insurance. Formerly a business and finance journalist, Nicola has written thousands of articles helping Australians better understand insurance and grow their personal wealth. She has contributed to a wide range of publications, including Domain, the Educator, Financy, Fundraising and Philanthropy, Insurance Business, MoneyMag, Mortgage Professional, Yahoo Finance, Your Investment Property, and Wealth Professional. Nicola has a Tier 1 General Insurance (General Advice) certification and a Bachelor's degree from the University of Leeds. See full bio

    Nicola's expertise
    Nicola has written 239 Finder guides across topics including:
    • Personal finance
    • Personal insurance, including car, health, home, life, pet and travel insurance
    • Commercial business insurance

    More guides on Finder

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    57 Responses

      Default Gravatar
      DobaleenaJuly 21, 2016

      I lent my car to an friend overnight to be returned next day. 3 weeks later can’t contact said friend and car has been recorded stealing fuel. Its comprehensively insured and police have been notified should I claim for full loss of vehicle

        AvatarFinder
        RichardJuly 25, 2016Finder

        Hi Mr Dobaleena,

        Thanks for your question. finder.com.au is a comparison service. You should contact NRMA directly about claims information, which you can do by calling 131 123.

        All the best,
        Richard

      Default Gravatar
      ShirleyJuly 1, 2016

      Can you please tell me why there is a cancellation fee charged? We had 3rd party insurance on our camper van which we sold today. Called NRMA to cancel the insurance and was told there was a cancellation fee of $30. I have never been charged this by any other insurance company and will certainly never insure a vehicle with NRMA again.

        AvatarFinder
        RichardJuly 4, 2016Finder

        Hi Shirley,

        Thanks for your question.

        Early termination or cancellation fees are put in place by insurance brands to cover the administration costs they incur when a customer decides to end their insurance policy early. Unfortunately, this is standard across most car insurance brands. However, after going through the policy documents of the car insurance brands reviewed on Finder, it looks as though CGU is the only brand that doesn’t have a cancellation fee. You can review our car insurance homepage to learn more details about cancelling your existing policy.

        I hope this was helpful,
        Richard

      Default Gravatar
      RonnyJanuary 30, 2016

      My car is in a repair shop after damage sustained in an accident I now drive a hire car provided to me by my insurer , now I just got a puncture in sidewall and can’t be repaired will need new tyre will I have to pay for that or will my insurer do that

        AvatarFinder
        RichardFebruary 2, 2016Finder

        Hi Ronny,

        Thanks for your question. finder.com.au is a comparison service and not an insurer. You will need to contact your insurer directly about these matters.

        All the best,
        Richard

      Default Gravatar
      DebbieNovember 22, 2015

      If I bought a new car and insured it for 38,000 agree value and it was in an accident not my fault would you pay new for old value all the agree 38,000 dollars value question agent?
      Need to know this advice urgently thank you

        AvatarFinder
        RichardNovember 23, 2015Finder

        Hi Debbie,

        Thanks for your question. finder.com.au is a comparison service and not an insurer. You’ll need to contact NRMA claims about this matter by calling 131 123.

        I hope this was helpful,
        Richard

      Default Gravatar
      bindhuOctober 24, 2015

      I have two car one 2013, other 2014, I am looking for together two car insurance

        AvatarFinder
        RichardOctober 26, 2015Finder

        Hi Bindhu,

        Thanks for your question.

        If you would like to receive a quote from one of the providers in our panel, please head to our car insurance home page. Please make sure to read the eligibility criteria, features and details of the policy, as well as the relevant Product Disclosure Statement of the policy before making a decision and consider whether the product is right for you. If necessary, speak to the insurance brand to verify any details.

        I hope this was helpful,
        Richard

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